Customer Service Representative

Come Join Us!From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.Start your journey with OBE and help us build the future.What You'll Will Get To DoThe Customer Service Representative is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.Job ResponsibilitiesManage inbound and outbound customer communication through phone, email, and chat platforms.Process customer orders, order updates, enter orders, delivery inquiries, and service requests.Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.Monitor customer orders from entry through fulfillment and delivery completion.Resolve customer concerns and escalate complex issues as appropriate.Qualification RequirementsHigh school diploma or equivalent required; associate or bachelor's degree preferred2+ years of customer service, call center, logistics, or distribution support experienceStrong written and verbal communication skillsExperience with AS400/ XSurpass is beneficial but not requiredProficiency with Microsoft Office applicationsAbility to work in a fast-paced operational environmentManufacturing, distribution, logistics, or supply chain industry experienceWhat OBE Offers YouBenefits that benefit you – industry competitive benefits at the lowest cost to the employeeWork-life balance – PTO and holidays, including floating holidays you can chooseCompensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonusesTraining – We will equip you with the knowledge and skills you need to succeedOBE Privacy PolicyOBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.