Customer Service Representative (Indianapolis Based)

Job DescriptionJob DescriptionHope Plumbing, Heating, and Cooling is looking for a customer service representative to join our team. This is a remote position, with in-office training. This person will drive customer satisfaction by fielding inquiries, addressing main points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.MUST RESIDE IN INDIANAResponsibilities:Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.Shift options-11am-8pm or 10am-7pmRequirements:1-2 years of proven experience in supporting client successExcellent written and verbal communication skillsAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above-and-beyond serviceExcellent time-management and prioritization skillsFamiliarity with CRM systemStandard Shift:11:00AM – 8:00 PM or 10am-7pm, Monday through FridayLunch Break:1 hourWork Location:This position is basedat home, unless otherwise pre-approved by management.Powered by JazzHRwXsN77ZoiP