Customer Service Representative

Job role: Customer Service Representative

Location: Indianapolis,IN,46241

Work Arrangement: On-site, Monday–Friday

Working Hours: Monday–Friday, 8:00 a.m. to 4:30 p.m

Pay Rate: $24-$26/ hr

Domain: Automotive

Employment Type: Contract

Duration: 12 months, with the possibility of extension

Application Deadline: Open Until Filled

Role Summary

• This worker will be responsible for picking and staging parts, assisting customers and dealers, and handling some parts shipping. This role would be a great fit for someone with previous experience in customer order management. Familiarity with Quick Serve or shipping programs would also be a plus.

• This is an onsite position with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Once the manager is ready to proceed, he will be requesting 30-minute Zoom interviews with candidates.

• Responsible for assisting all Distribution Business customers, technicians, and other parts personnel

in securing needed parts and supplies under moderate or direct supervision.

Key Responsibilities:

• Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations. Uses appropriate personal protective equipment. Carries out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions. Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to more senior parts personnel or supervisor when needed. Maintains a neat and clean appearance in the customer parts area and parts warehouse. Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision. Utilizes various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner. Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate. Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.

Qualifications and Competencies

Competencies:

• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders

through order receipt, exception identification and resolution to ensure orders are fulfilled to

customer requirements

• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process

customer orders, order modifications and respond to customer queries to ensure accurate and

timely order processing and query resolution.

• Communicates effectively - Developing and delivering multi-mode communications that convey a

clear understanding of the unique needs of different audiences.

• Ensures accountability - Holding self and others accountable to meet commitments.

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high

energy, and enthusiasm.

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.

• Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies

to maintain inventory and meet customer expectations.

• Optimizes work processes - Knowing the most effective and efficient processes to get things done,

with a focus on continuous improvement.

• Customer Support - Demonstrates how proactive customer support interactions are required at each

phase of the order life cycle to ensure customer satisfaction; describes how customer support and

the order life cycle are interconnected to ensure an overall positive customer experience.

Interpersonal savvy - Relating openly and comfortably with diverse groups of people.

Education, Licenses, Certifications:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education,

training, or on-the-job experience.

Top 3 Skills you are looking for:

1. Task Oriented

2. Self-Motivated

3. Team Work Oriented

• Benifits

Medical | Dental | Vision | 401(k)

EEOC Compliance:

• We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

Disclaimer:

• AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.