Customer Care Representative

Customer Service Representative – Call Center

Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Role Summary: Do you enjoy helping people and solving problems in a fast-paced environment? TBK Bank is looking for a friendly and motivated Call Center Agent to join our team. In this role, you'll be the voice of TBK Bank—assisting customers by phone and email, answering questions, and providing top-notch support for their banking needs.

A Day in the Life: Your day will be filled with customer interactions—responding to incoming calls and emails, helping customers with everything from opening accounts to understanding our products and services. You'll work alongside a supportive team that values great service and clear communication. Saturday shifts are part of the schedule, but we keep it short and focused (just a few hours in the morning!).

What You'll Be Doing:

• Answer incoming calls and emails with professionalism and empathy
• Listen carefully to customer concerns and provide helpful solutions
• Support customers with account opening and banking inquiries
• Promote TBK Bank products and services when appropriate
• Keep management informed of any unusual or recurring issues
• Ensure compliance with all bank policies and regulatory requirements
• Suggest ways to improve service and processes
• Prepare and maintain accurate customer records
• Participate in ongoing training and development
• Work Saturday hours as scheduled (9AM–1PM CST or 8AM–12PM MTN)

What Makes You a Great Fit:

• High school diploma or equivalent
• 1–2 years of call center experience preferred
• Banking experience is a plus, but not required
• Strong communication and active listening skills
• Comfortable working on the phone for extended periods
• Positive attitude and a team-first mindset
• Ability to stay calm under pressure and manage multiple tasks
• Basic computer skills and ability to learn new systems quickly

Compensation Range

Hourly: $16.87 - $22.77

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.