Customer Service Representative II

Customer Service Representative IiAir Squared Manufacturing, LLC is an OEM manufacturer of scroll type compressors, vacuum pumps and expanders for the medical, aerospace, fuel cell and power generation industries. Air Squared offers exciting career opportunities working on projects including NASA MOXIE, Leading Electric and Autonomous Vehicle OEM, DOE Clean Energy initiatives ranging from nuclear fusion and the Advanced Research Projects Agency - Energy (ARPA-e), and other cutting-edge projects.We are looking for a Customer Service Representative II to performs administrative tasks to support customers including sample and in-production OEM accounts.Responsibilities maintaining customer demand forecasts within SAP, order processing, outbound shipping arrangements, RMAs and other general administrative tasks. Also supports the Sales Team.The ideal candidate will have strong SAP experience to support implementation, system improvements, and data-integrity initiatives.Pay Range: $28 - $32 / hour, based on qualifications and experienceCompany Benefits include:Health Insurance through CignaDental and Vision InsuranceEmployer paid Long Term Disability InsuranceEmployer paid Life Insurance with option for additional Voluntary Life Insurance401(k) Retirement planSafety shoe allowance3-weeks PTO, accrual starting on day one8 paid holidays plus paid Birthday holidayParental LeaveCompany Perks include:Quarterly company lunchesAnnual company picnic for employees and their familiesFun Department activitiesCompany Happy Hours and other fun events throughout the yearCasual dress codeEmployee Referral ProgramVolunteer opportunitiesTuition ReimbursementJob Responsibilities:Maintain customer demand forecasts and forecast assumptions within SAPReview customer forecast changes and communicate significant demand shifts to production planning and operations teamsReview purchase orders for terms, pricing, and part number alignment to generate order acknowledgements for customer-specific productPull EDI customer shipments from supplier portals for processingGenerate progress invoices as required and monitors payment receipt before shipmentWork with A/R on net payment terms approvalsProcess order documentation including packing lists, international customs documentation, certification of conformance in preparation for shipmentInvoice product at shipment and sends invoice and tracking to customerProcess credit card payment approvalsCoordinate customer arranged shipments pending BOL's and shipping labels through direct communication and through customer shipping portalsMove all documentation to shipping when ready for shipmentUpdate sales orders as shipping dates change and update customers and sales staffUpdate all internal tracking documents related to order processingRespond to customer inquiries regarding orders and shipping schedulesGenerate RMAs upon requestCreate RMA electronic files for storage of supporting documentation and reportsTrack RMAs through engineering, production, and quality to resolve and return product to customerMaintain RMA trackersAdministrative oversight and organization of product recalls and rework process to support engineeringUpdate job specific work instructions, training procedures, and general documentsSupport Sales TeamPerform other duties as assignedQualifications:Associate's or Bachelor's degree in business, supply chain, operations, or related field, or equivalent work experienceHands-on experience using SAP for sales-order processing, customer scheduling, demand management, forecasting, customer service, or related business function (required)2-3 years of experience customer service experience in a manufacturing environment (required)Demonstrated proficiency in MS Office ProductsStrong multi-tasking, analytical thinking, and problem-solving skillsExceptional interpersonal skills and well established written and verbal communication skillsExcellent organizational skills and attention to detailExperience in small business environment a plusLocation: Thornton, Colorado