Front of House (FOH) Manager

Job Description

Job Description

Job Title: Front of House (FOH) Manager

Reports To: Assistant General Manager

About Us

Nick's Fish House is a Baltimore favorite, known for serving up fresh seafood, regional specialties, and the best-steamed crabs in town. Located on the beautiful waterfront at the Baltimore Peninsula, we offer a lively and welcoming atmosphere where guests can enjoy everything from our famous crab cakes to signature cocktails like the Orange Crush.

At Nick's, we take pride in creating exceptional dining experiences, and that starts with an incredible team. Whether you're serving guests on our spacious waterfront deck, crafting delicious dishes in the kitchen, or leading operations behind the scenes, every role is essential to our success. If you're passionate about hospitality, teamwork, and great food, we'd love to have you on board!

Position Summary

The Front of House (FOH) Manager is responsible for overseeing daily restaurant operations, team leadership, and guest experience. This role requires strong leadership, attention to detail, and the ability to motivate and support the team while ensuring seamless service and exceptional hospitality.

As a FOH Manager at Nick's, you will train and manage front-of-house team members, oversee guest satisfaction, and support business growth by ensuring efficient service, food safety compliance, and sales initiatives.

If you're an experienced leader with a passion for guest service, team development, and restaurant operations, we'd love to have you on our team!

Team Service: A Culture of Collaboration

At Nick's Fish House, teamwork isn't just encouraged-it's essential to who we are. Every guest's experience is a shared responsibility, and we work together to ensure outstanding hospitality at all times.

Regardless of your role, you'll be part of a team-service approach, which means:

• Supporting colleagues by assisting where needed to create a seamless guest experience.
• Prioritizing communication and collaboration to keep operations running smoothly.
• Taking initiative and stepping in to help teammates, knowing they'll do the same for you.
• Maintaining a positive, guest-focused attitude that reflects our commitment to Excellence, Teamwork, and Respect .

No matter your title, we believe in lifting each other up and delivering exceptional service as a team-because that's what makes Nick's a great place to work.

Essential Duties & Responsibilities

• Oversee front-of-house operations, ensuring exceptional guest experiences and a positive team environment.
• Supervise and motivate FOH staff, reinforcing a fun, professional, and hospitality-driven atmosphere.
• Monitor, reinforce, and ensure that food safety and sanitation procedures are executed according to policy and health regulations.
• Work closely with the General Manager to drive sales growth, guest satisfaction, and operational efficiency.
• Manage food, labor, material costs, and other controllable expenses to meet financial goals.
• Ensure cash handling, property security, and product control policies are consistently followed.
• Monitor inventory levels, oversee ordering, and ensure product availability.
• Interview and select qualified applicants, ensuring a strong team-oriented culture.
• Train and develop team members in hospitality, service, and sales techniques to maximize performance and retention.
• Lead pre-shift meetings to communicate daily goals, expectations, and service standards.
• Anticipate and identify operational challenges, implementing solutions to optimize guest experience.
• Work as part of a team-service approach, collaborating with colleagues to maintain a stress-free and engaging work environment.
• Maintain a positive attitude and professional demeanor, embodying Nick's values of Excellence, Teamwork, Respect, and Accountability.

What We're Looking For

• Minimum of 3 years of restaurant industry experience in a managerial role.
• Strong leadership skills with the ability to motivate and inspire a team.
• A guest-first mindset and commitment to delivering outstanding hospitality.
• Demonstrated ability to effectively address and resolve challenges with both guests and team members.
• Ability to manage multiple priorities and make quick, confident decisions in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Understanding of food safety, sanitation regulations, and restaurant operations.
• A friendly, approachable, and professional demeanor.
• Willingness to work a flexible schedule, including days, nights, weekends, and holidays.

Physical Requirements

Working as a FOH Manager at Nick's requires energy, attentiveness, and leadership. Candidates must be able to:

• Stand and walk for extended periods (6-10 hours per shift).
• Lift and carry trays, food, and restaurant equipment weighing up to 30-40 lbs.
• Navigate a fast-paced, high-energy restaurant environment.
• Engage with staff and guests in a loud, bustling atmosphere while maintaining focus.
• Perform repetitive motions such as carrying trays, wiping surfaces, and operating POS systems.

Why Join Nick's?

• Competitive pay.
• Paid vacation time for work-life balance.
• Hands-on training and mentorship to support your success.
• Team-driven culture where your contributions matter.
• Growth and advancement opportunities-we love promoting from within!
• Medical, dental, and vision insurance for eligible employees.
• Employee discounts on meals and apparel.
• A fun, dynamic work environment where teamwork and respect are at the heart of everything we do.

Compensation

This position starts at a salary of $55,000 annually.

Equal Opportunity Employer

At Nick's Fish House, we celebrate diversity and inclusion in our team. We recruit and hire qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, veteran status, or any other characteristic protected by applicable law. We believe that our differences make us stronger, and we're committed to fostering a welcoming and respectful workplace for all.

Ready to Join the Team?

If you're passionate about guest experience, team leadership, and restaurant operations, apply today! We can't wait to meet you.