Desktop Engineer

Job Responsibilities Partners with the clients to resolve IT Tickets for client issues or end-user issues in the areas of Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity Develops desktop standard images and verifies that all desktops remain consistent with the standard. Receives technical related issues via phone, e-mail or walk-in and resolves issues related to desktop resources. Installs, troubleshoots, repairs, implements, and manages desktop resources (i.e., desktops, laptops, thin clients, printers, copier, fax machines, copiers and scanners). Manages inventories and maintains desktop resource support contracts. Works directly with customers to provide help and resolve any and all IT issues. Takes initiative and will research new issues to find resolution. Qualifications, Skills and Requirements Able to adapt to consistently changing environments, manage time and priorities, and handle high stress situations. Strong analytical, problem-solving and troubleshooting skills. Must possess well-developed oral and written communication skills; able to write reports and other forms of business correspondence. Manage own work schedule with minimal supervision using exemplary time-management skills. Must have a high technical aptitude and be able to carry out complex technical instructions. Ability to take initiative and independent judgment. Must have well-developed analytical and problem-solving abilities. Highly organized with a strong attention to detail. Education, Training and Experience High School diploma required; AA/BA/BS degree preferred 1 - 2 years of Help / Service Desk experience is required Advanced Technical Training is strongly desired Must have IT Service Desk experience in two of the following areas: Active Directory Users and Computers IT networking and configuration of LAN/WAN PowerShell Scripting Telephony & Voice Integration / Troubleshooting Experience Proficiency with computer imaging software Intermediate knowledge of Network Systems #J-18808-Ljbffr Tata Consultancy Services