Hardware Support Analyst III (100% Remote)

TRC Talent Solutions is partnering with a nationally recognized Fortune 500 leader in the hospitality industry to support a critical technology operations function. This organization is known for its strong culture, large-scale operational footprint, and commitment to maintaining highly reliable technology across thousands of locations.

Summary

This role serves as a senior-level hardware support and asset management function responsible for managing the lifecycle of enterprise IT hardware across a large distributed environment. The analyst acts as a key liaison between internal technology teams and external vendors, ensuring accurate asset tracking, financial reconciliation, and operational continuity for mission-critical hardware systems.

Responsibilities

• Lead vendor review and coordination meetings with hardware partners (POS systems, registers, peripherals)

• Manage full hardware lifecycle including procurement, deployment, tracking, RMA processing, and retirement

• Oversee unreturned equipment (URE) tracking and reduction of inventory loss or associated fees

• Perform invoice audits by reconciling ServiceNow asset records against vendor billing data

• Serve as Tier III escalation support for complex hardware incidents and system failures

• Maintain and update installation guides, technical documentation, and user support materials

• Collaborate with internal stakeholders and franchise operators to resolve hardware and inventory issues

• Identify trends in hardware performance and vendor service quality to improve operational reliability

Requirements

• 7+ years of experience in IT hardware support, asset management, or related technical operations

• Strong experience with enterprise asset management platforms (ServiceNow preferred)

• Background supporting large-scale retail, restaurant, or distributed enterprise environments

• Experience with POS systems, payment terminals, registers, and peripheral hardware

• Strong understanding of hardware lifecycle management and inventory control processes

• Experience with invoice reconciliation and operational auditing

• Excellent communication skills for stakeholder and vendor interaction

• Ability to manage high-volume environments with strong attention to detail and accuracy

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.