Patron Relationship Specialist

Under the direction of the Supervisor of Credit, the Patron Relationship Specialist operates as a critical compliance partner, validating the legitimacy of high‑value patron documentation by reviewing financial records and ensuring compliance with AML policies and procedures. They collaborate closely with Cage, Credit, Player Development, and Compliance leadership to analyze data and deliver clear summaries that support informed decisions. The role focuses on building strong guest relationships to encourage open communication and enhance the overall patron experience. They handle credit‑related tasks such as processing applications and maintaining accurate records in line with policy requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Collects information from guests regarding their source of funds and origin of currency to enhance YRC’s understanding of top patrons. Analyzes financial records, bank statements, and supporting materials to ensure accuracy and completeness; conducts thorough due diligence reviews to support risk assessment and decision making while strictly adhering to AML policies, procedures, and regulatory requirements. Maintains detailed records of all documentation and communications related to patron verification, ensuring data integrity and confidentiality in line with company policies and legal standards. Serves as a key point of contact for patrons, using strong interpersonal skills to build rapport and obtain sensitive financial information while providing courteous and confidential service. Enters data into the casino system and database, ensuring credit player accounts are accurately maintained and updated. Documents unusual credit or collection‑related events, files SAIs as assigned, and prepares affidavits and related materials for review, tracking their status and issuing approval, denial, or conditional letters as directed by management. Assists patrons in person or by phone with inquiries related to credit, front money, or financial transactions, and supports other clubs by sharing mutual patron information. Receives, tracks, and processes credit applications with strong attention to detail, verifying accuracy and identifying any suspicious information. Communicates with applicants to obtain additional documentation as needed, often drafting professional emails on the direction of the Credit Supervisor. Orders and organizes reports from various service providers, inputs data into the casino system and database, and ensures credit player accounts are accurately maintained and updated. Documents unusual credit or collection‑related events, files SAIs as assigned, and prepares affidavits and related documentation for review, tracking their status and sending approval, denial, or conditional letters as directed by management. Additionally, assists patrons in person or over the phone with inquiries related to their credit, front money, or financial transaction process or account and supports other clubs with mutual patron information. Performs research using proprietary commercial databases and open‑source (internet) and social media sites to obtain information relevant to a patron’s identification, occupation, residency, and possible negative news; if negative news is identified, information is reported to BSA investigations team via SAI. Uses above information in conjunction with casino systems to analyze and report gaming activity, trends which may include previously filed SARs, CTRs, and SAIs, and all available information to complete an IDD report or for further action on a CTR report. Works closely with departments such as Casino Compliance, Player Development, and Finance to gather information, resolve discrepancies, and support investigations. Participates in cross‑functional meetings to align on risk mitigation strategies and patron engagement efforts. Performs other duties as assigned to support the efficient operation of the department. EDUCATION, EXPERIENCE AND QUALIFICATIONS High School Diploma or equivalent GED required. Minimum two (2) years of experience in casino cage, credit, or gaming‑related departments is required. Experience with BSA/AML handling is preferred. KNOWLEDGE, SKILLS AND ABILITIES (KSA) Technical proficiency in Microsoft Office, Synkros, Synk31, Patron 360, or similar systems. Must be available to work a flexible schedule. Must be able to multi‑task; have strong organizational skills. Must be fluent in the English language. Must have strong communication, organization, and confidentiality skills to enable effective management of multiple priorities while upholding regulatory and company standards. Ability to read and interpret documents such as procedure manuals, industry reports, and presentations. Ability to write reports and correspondence. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions, and decimals. Ability to compute ratio and percentage. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Analytical skills and attention to detail to analyze data and reports. LICENSES, CERTIFICATIONS AND REGISTRATIONS At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. No driving responsibilities: role does not require a driver’s license or insurance. PHYSICAL REQUIREMENTS / WORKING CONDITIONS – ENVIRONMENT The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is a climate‑controlled office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast‑paced, high‑demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. Reasonable accommodation will be made in compliance with all applicable law. #J-18808-Ljbffr