Manager on Duty

Job Description

Job Description

• • LocationHagerstown Field House, 290 E Memorial Blvd, Hagerstown, MD, 21740, United States
  • Base Pay$18.00 / Hour
  • Job CategoryHagerstown Field House
  • IndustrySports Management, Management, Manager on Duty
  • Employee TypePT Non-Exempt

  Description

  Manager on Duty

  The Manager On Duty (MOD) plays a key role in the property’s overall operation. The MOD may be required to open and/or close the building. During assigned shifts, the MOD oversees the customer service experience and resolving issues that may arise. The Manager on Duty is the General Manager’s direct representative and speaks on their behalf when they are not available. 

  Essential Duties and Responsibilities

  • Open the building at the start of each day
  • Monitor the entire facility and enforce policies, rules, and procedures
  • Monitor frontline staff members to ensure performance standards are met
  • Manage operations of the facility, including programs, employees, and participants/guests
  • Manage the response to in-person, telephone, and email inquiries about programs and scheduling
  • Provide courteous and friendly service to all guests
  • Respond to all incidents, accidents, injuries, and altercations
  • Resolve all guest concerns and/or direct to appropriate Manager for resolution
  • Complete and file required reports and submit to the appropriate approval chain
  • Maintain confidentiality with guest and employee information
  • Communicate with staff
  • Develop relationships with customers, building tenants, and other key operators
  • Secure the building at the end of each day
  • Perform light housekeeping duties in the absence of a custodian, i.e., empty trash, sweep floor, clean up spills, etc.
  • Complete an online Crowd Control Management course
  • Other duties as assigned by Directors and/or General Manager

  Requirements

  • Must be at least 18 years of age
  • Minimum 1 year supervisory experience
  • Must successfully complete a criminal background check prior to hiring
  • Excellent communication skills, both verbal and written
  • Extremely professional in appearance, demeanor, and communication
  • Detail-oriented and have outstanding organizational skills
  • Ability to handle high-volume, difficult and/or stressful situations
  • Ability to multitask and prioritize
  • Ability to work well in a group setting
  • Ability to work irregular shifts to include evenings, nights, weekends and holidays as needed
  • Confident/comfortable to independently open and close the building

  Qualifications

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.