Director of Front Office

Leadership Opportunity: Director of Front Office

Hospitality Environment – New York, NY

A premier hospitality environment is seeking a professional to lead and elevate its front office operations. This role is ideal for a dynamic leader who is passionate about excellence, detail, and creating exceptional guest experiences within a refined, service-driven setting.

Position Overview

The selected individual will provide strategic direction and managerial leadership to ensure the highest standards of presentation and service throughout the front office. Managing hotel operations in accordance with established guest service and sustainability standards, this role plays a key part in shaping the overall guest journey through thoughtful execution and a commitment to quality.

Key Responsibilities

Operations & Service Excellence

• Lead all front office functions to ensure consistently high standards and an optimal level of service are provided to guests.
• Maintain a pristine and well-organized environment throughout the property.
• Review guest correspondence and incident logs to provide clear direction to staff based on information obtained.
• Monitor occupancy of guest room space to ensure efficient use and minimize overbooking.
• Maintain front office systems and equipment to ensure optimum performance.
• Create specific, measurable, and timely action plans to remedy any guest service deficiencies.

Guest Experience

• Support the delivery of personalized experiences through attention to detail and service readiness.
• Anticipate guest needs and resolve complaints by monitoring operational issues and business flow.
• Monitor guest satisfaction scores and brand standards to increase departmental and overall guest satisfaction.

Managerial Leadership & Collaboration

• Recruit, train, and develop a high-performing team of associates and department managers.
• Foster a collaborative and professional work environment consistent with core values.
• Partner with internal departments, including sales, to implement strategies that improve occupancy levels and rates.
• Oversee all vendor and personnel contracts throughout the hotel.

Financial & Administrative Oversight

• Manage departmental resources effectively, including labor and inventory.
• Develop, implement, and monitor daily, weekly, monthly, and annual budgets and forecasts.
• Oversee property accounting functions, including accounts payable/receivable, house bank audits, and payroll coordination.
• Ensure all internal audit standards and accounting controls are strictly met.

Compliance & Safety

• Uphold all safety, cleanliness, and operational standards.
• Serve on the hotel’s safety committee and follow OSHA and MSDS standards.
• Follow established sustainability guidelines and practices.

Qualifications

• Previous managerial experience in a luxury or high-end environment.
• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations; experience in large hotels is preferred.
• Strong organizational and communication skills with a high attention to detail.
• Ability to manage multiple priorities in a fast-paced setting.

Work Environment

• Flexible schedule required, including weekends, holidays, and alternate shifts.
• Active role requiring regular movement throughout the property, including standing for extended periods and lifting up to 25 pounds.

Potential Career Path

We are committed to professional development, offering a clear trajectory for those looking to advance into senior management roles:

• Director of Rooms – Director of Operations

Why Join?

This is an opportunity to join a high-performing team in a refined and service-driven environment. Candidates who value excellence, discretion, and professionalism are encouraged to apply.