Roadside Assistance Technician/Tow Driver

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Location Details: Grand Rapids, MI.

Position Schedule/Shift:


Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.


Position Summary:


Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You'll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.


Key Responsibilities:

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.

• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.

• Safely tow disabled vehicles following established procedures and towing guidelines.

• Verify AAA membership and deliver outstanding customer service during every interaction.

• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.

• Maintain a clean and professional service vehicle.

• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.

• Accurately document daily activities, service calls, vehicle logs, and receipts.

• Maintain DOT certification and an acceptable driving record.

• Achieve goals related to member satisfaction, safety, productivity, and battery services.

• Support community and special AAA events as needed.

Qualifications:


Required

• High school diploma or GED.

• Valid state driver's license with minimal driving infractions/incidents.

• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing).

• Strong customer service skills with the ability to communicate effectively and professionally.

• Ability to work independently and make sound decisions in the field.

• Comfortable using GPS, mobile technology, tablets, and electronic applications.

• Ability to lift and move items weighing up to 75 pounds.

• Ability to read and interpret roadside service procedures and member benefits.

• Basic math and recordkeeping skills.

• Ability to successfully complete AAA training programs.

• Commitment to safety and teamwork.

• If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required

Preferred

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.

• Previous tow truck driving experience.

• Experience operating wheel-lift, flatbed, or dolly towing equipment.

• Commercial driving experience.

• Automotive knowledge or mechanical aptitude

• Must be 21 years of age or older.

Work Environment:


This is a highly active, field-based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.


Compensation & Benefits Overview:


ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).


Compensation

• Hourly rates starting at $23.00 per hour (rate may vary by location and experience).

• Overtime opportunities paid at time-and-a-half.

• Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM

• $1,000 Sign-On Bonus, paid in installments at 90 and 180 days of employment. **To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application**

• $250 Quarterly Perfect Attendance Bonus.

• Fully paid training to help you build the skills needed for success.

Benefits:

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.


Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period: This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.


The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.