Onboarding Specialist Austin (hybrid)

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors were a Series C company that has hit $100M in annual recurring revenue. More than 90000 real estate professionals including over 30% of the WSJ Real Trends top 100 agents in the United States use us to run and grow their business.

Were looking for an Onboarding Specialist to join our growing Client Success team. Do you love helping others succeed Are you hyper-organized project-oriented and energized by juggling multiple priorities at once If so wed love to speak with you.

As an Onboarding Specialist youll guide the build-out and design of award-winning websites for the worlds top luxury real estate professionals. Youll immediately build relationships with your clients understand their business and vision and translate that into action. As their primary point of contact through the first 24 weeks with LP you are both a brand ambassador and a project manager delivering a beautiful product with white-glove service all the way to launch.

Essential functions of the role include:

• Managing a book of up to 50 active clients simultaneously from kickoff through website launch

• Running 34 client Zoom calls per day (4560 minutes each) to gather input set expectations and move projects forward

• Translating client vision into actionable steps for internal teams ensuring accuracy and quality

• Monitoring project timelines and proactively addressing delays or blockers before they impact the client

• Maintaining high CSAT scores and a target of 35 Google Reviews per quarter

• Hitting a target number of website launches per month

• Coordinating closely with the Product Fulfillment Team to build and connect IDX feeds

• Documenting client interactions and task management in Salesforce

• Contributing to process improvements new product rollouts and team training/mentorship initiatives

Youre gifted at:

• Understanding what great design looks like and articulating the details clearly to clients

• Anticipating client needs and translating their vision into concrete next steps

• Keeping yourself and your clients organized across a high-volume workload

• Staying composed when things get complex you dont rattle easily

• Learning new tools and technologies quickly you dont wait to be taught

• Communicating technical complexity to non-technical clients with patience and clarity

• Being a team player who helps others without being asked

You have:

• 02 years of experience in software implementation media agency work or creative/client operations

• Experience coordinating client calls meetings and projects in a fast-paced environment

• A strong sense of empathy for clients and a high bar for the experience you deliver

• The ability to think on your feet and find solutions when things dont go as planned

• A can-do attitude and consistently positive energy

• Familiarity with platforms like Squarespace Shopify or WordPress is a plus

• An interest in luxury real estate (a genuine passion is even better)

$65000 - $65000 a year

Plus 20% performance bonus paid out monthly Competitive equity and full benefits.

• Located in Austin TX - Hybrid (In office 4 days a week for first week 3 days a week once you have successfully completed new hire training)
• Working hours of 8:00 am to 5:00 pm local time

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors Luxury Presence challenges the status quo of what technology can do for real estate agents leaders and brokerages.

Were a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. Were backed by world-class investors including Bessemer Venture Partners NextEquity Partners Toba Capital and Switch Ventures and have raised $89 million to date.

More than 18000 real estate businesses rely on our platform including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally many of the industrys most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020 Luxury Presence has ranked on BuiltIns Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter weve received several Tech100 Awards and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.

Recruitment Notice: Luxury Presence employees will only contact candidates from an @ email address. We may work with trusted recruiting partners who will contact you from their companys email domain. If you have questions about the authenticity of a recruiting communication please contact may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC