IT Systems Analyst

IT AnalystNational Grid’s Critical National Infrastructure (CNI) department provides IT support services for the applications and environments that drive the company’s operations. The IT Analyst position will be part of the team supporting the Outage Management Systems (OMS) and new Advanced Distribution Management Systems (ADMS). The OMS applications are a key component of the company’s electric outage restoration process. ADMS is a new platform providing advanced toolsets for monitoring and maintenance of the distribution grid. This role will be responsible for performing a variety of application support tasks for business users across New England and upstate New York. Primary responsibilities will include maintaining our mapping and customer data, troubleshooting data quality issues, and providing first level end user support. This position is in Liverpool, NY or Northborough, MA. Hybrid working schemes between remote and office are in place.Key Accountabilities:Works as part of a team to import, update, and troubleshoot spatial data within OMS and ADMS applicationsProvides support for interfaces between OMS/ADMS and corporate Geographic Information System (GIS) and Customer Information System (CIS)Works with control rooms, support team, and others to resolve OMS and ADMS data issuesWorks with other members of OMS support team to investigate and resolve technical issues within the OMS and ADMS systems and environmentsHandles first level OMS/ADMS support requests from users (access requests, password resets)Provides technical support for OMS and ADMS training classes (user access, data preparation, technical issue resolution)Works with business users and other IS groups to perform application and integration testing as part of regular software releasesParticipates in ad-hoc disaster recovery exercises, security testing, and incident management activitiesParticipates in critical storm support role for OMS applicationsParticipates as a member of 24/7 on-call support rotationKnowledge & Experience Required:Educated to degree level is required. Degree in engineering, Computer Science, GIS or comparable discipline is an advantageExperience working with geospatial data is highly desiredExperience with technical support of Geographic Information Systems or Outage Management Systems is highly desired.