Community Liaison

Community Liaison

Milwaukee, WI

Alpine Care Home Health is dedicated to providing expert, compassionate care in the home setting. Our team of skilled clinicians help individuals remain safe and independent in their homes, with personalized care that respects the individuals' goals, values, and overall well-being. Our team brings deep expertise in physical therapy, occupational therapy, speech therapy, wound care, and complex care management, and more. We offer customized tools and hands-on support to improve mobility, accelerate recovery, and encourage lasting self-reliance. We take pride in offering personalized, evidence-based care. We work closely with primary care providers, families, and specialists to create care plans that are proactive, holistic, and aligned with each patient's priorities. Through access to a full range of physical and mental health services, we aim to support patient independence and long-term stability.

We're building a purpose-driven team passionate about making a difference. If you're excited to shape the future of home-based care, here's what the role involves.

Responsibilities:

The Community Liaison, Home Health is responsible for inbound/outbound communication and business development across all eligible business units. The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The Community Liaison, Home Health will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriads of services we bring to eligible patients in their respective market.

Essential Duties and Responsibilities

• Market analysis, along with competitive landscape, in which to differentiate our services to external referral sources
• Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers
• Thoroughly understand eligibility and enrollment process of the Alpine Care suite of businesses in a given market
• Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
• Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs
• Provide direction on benefit enrollment program and processes
• Obtain Voluntary Alignment Form from patients, POAs, or guardians at all times
• Answer inbound calls from patients, families, and facility staff members regarding various eligible programs
• Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
• Oversee and document outreach calls conducted, and meetings scheduled with external sources
• Ensure scheduled meetings with patients and their caregivers are attended timely
• Adhere to company policies and procedures related to patient outreach calls
• Complies with PHI and HIPPA guidelines
• Maintains consistent communication with Director- Enterprise Sales, Practice Managers, Home Health Administrators, and local BU support staff
• Performs other additional duties as assigned

Required Knowledge, Skills and Experience

• High school diploma or GED
• At least 1 year of experience in a clinical setting or outside sales
• Must maintain a valid driver's license and good driving record
• Excellent written and verbal communication skills
• Ability to work independently and complete multiple tasks
• Strong organizational skills
• Computer skills including but not limited to Word, Excel, Outlook, reporting software
• Demonstrable success in quickly building telephonic relationships with eligible patients

Preferred Knowledge, Skills and Experience

• Hospital experience strongly preferred
• Social workers are encouraged to apply.
• Must be a natural networker, skilled at building relationships
• Should have or be able to develop a book of business
• Self-motivated and driven individual who thrives with minimal oversight after training

Perks and Benefits (What we offer):

• Competitive salary and multiple health benefit options
• Career growth and development
• Mentorship and continued learning opportunities
• Engaging and mission driven workplace
• 401(k) matching
• Mileage reimbursement (if eligible)

Every person on our team helps shape the future of Alpine Care Home Health. If you're excited by meaningful work and shared impact, we'd love to hear from you.