Instrument Service Engineer

Job Title

Performs multiple tasks associated with in-house calibration, repair, and maintenance of Werfen Transfusion instrumentation and parts.

Job Description

Responsible for in-house instrumentation for Neo, Echo, and Manual Capture Workstation systems utilized in customer training, production, product investigation lab and technical training labs.

Key Accountabilities

Repair and refurbishment of instruments and parts to meet Sales forecast demands and service replacement parts needs.

Performs installation, servicing and maintenance relative to in-house instruments used in training, production and product investigation labs.

Inspect and process returned parts and instruments from Field Service and customers into inventory control.

Evaluate and prepare Demo and Clinical Trail instruments prior to use at external sites.

Repair customer owned Manual capture Workstation Equipment.

Keep and maintain accurate records of duties performed using appropriate documentation for all repairs, maintenance, RMAs, parts shipments, etc.

Coordinate and assist with shipment of parts from the main office to OEMs and vice versa.

Operate stand-up and sit-down forklifts to move instruments and other service related materials to and from storage crates and locations within the company.

Performs other duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Networking/Key Relationships

Ad-hoc troubleshooting assistance with field service staff and attend meetings with field service when needed.

Communication with department owners of instrumentation and equipment and provide updated turnaround of repaired equipment.

Interacts cooperatively with co-workers and receives direction well from managers.

Displays ability to be an effective team member.

Communicate with internal departments and external vendors in regards to departmental projects and resource needs. Able to discuss status of projects and needs and appropriate turnaround time.

Minimum Knowledge & Experience for the position:

Education: Bachelor's degree (BS/BA) from a four-year college or university; or equivalent combination of education and experience.

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures.
• Ability to write routine reports and correspondence.
• Ability to work with and apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, and schedule form.
• Ability to effectively troubleshoot, test, and repair electronics boards, motors, fluidics systems, and other instrument components. Other clinical engineering experience with medical devices as needed.
• Displays PC skills with Microsoft Office (word and Excel) and other desktop applications at a basic level.

Travel Requirements:

Minimal travel may be required from time to time.

Closing

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact View email address on click.appcast.io for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.