Program Supervisor

Program SupervisorThe Program Supervisor will work closely with the Program Director to lead and support the Supportive Housing outreach team. The role will focus on empowering program participants to achieve independence and integrate into the community. By employing a strength-based approach, this will guide staff, ensuring they have the necessary resources and mentorship to succeed. Key responsibilities include supervising service delivery, monitoring staff performance, and maintaining compliance with all applicable regulations.Pay Rate: $50,000 - $53,000 annuallyOpen Shift: Monday through Friday 9am-5pm (40hrs), some flexibility requiredKey ResponsibilitiesDesign and oversee program services such as assessments, treatment plans, crisis interventions, and implementation strategiesEnsure all participant files, case notes, reports, and medication records are accurate, complete, and comply with organizational proceduresPrepare progress reports and maintain HMIS (Homeless Management Information System) documentationEnsure timely submissions of required reports and oversee program-related financial transactionsDirectly supervise 5-10 staff members, explaining, and enforcing policies and proceduresProvide training, support professional development, evaluate performance, and address personnel issues as neededEnsure adequate staffing levels to minimize overtime while meeting contractual requirementsCollaborate with healthcare providers and nursing staff to address participants' physical and behavioral health needs.Conduct regular, documented supervisions and facilitate effective team meetings.Lead effective team meetings to ensure collaboration and goal alignmentPartner with MHA Housing Specialist to support participant moves, including the completion of move-in checklistsRepresent the program in community- based provider meetings relevant to supportive housingAttend all required training sessions within the designated orientation period and as mandated thereafterParticipate in the on-call rotation and provide after-hours support as neededPerform additional responsibilities as assigned by the Program Director or other supervisorsAbout the Division of Supportive Housing (DSH)The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life.Equal Opportunity StatementThe Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.