Real-Time Workforce Analyst II, Call Center
Credit One Bank
Credit One Bank in Las Vegas seeks a Workforce Analyst II – S2 to support the Customer Service leadership by analyzing 3rd party agency call handling and driving operation effectiveness. Responsibilities include KPI reporting, real-time adherence, roster management, and coordinating with IT and vendors on outages. Strong communication and analytical skills are essential. The role emphasizes reporting, trend analysis, and process improvements to narrow performance gaps and optimize staffing #J-18808-Ljbffr Credit One Bank
Vacancy posted 3 days ago
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