Branch Manager - Plumbing & HVAC

Job Description

Job Description

*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking a Plumbing & HVAC Branch Manager in our Saginaw, MI location. As a Branch Manager, you will direct and lead branch associates and provide overall leadership to the branch operations towards the attainment of customer, associate, and shareholder expectations .

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of a Plumbing & HVAC Branch Manager:

• Work with the Regional General Manager (RGM) throughout the year on budget forecasting
• Work with the Regional Sales Manager (RSM) to set sales goals and FMS goals at branch and territory level
• Coordinate branch activities such as joint sales calls, counter days, customer and associate training
• Work closely with the local manufacturing representatives to develop a strong business relationship in order to dominate mindshare and achieve sales goals
• Work closely with marketing to promote new and existing products and achieve sales goals at branch level via relevant specials and signage to keep counter sales areas professional and fresh
• Work with VP of Sales, Segment Managers and RSM to promote new product launches with local sales team
• Work with the Regional team as well as marketing to improve the point of purchase for counter sales area and continually maintain a clean and customer-centric environment
• Quickly address customer issues with appropriate urgency, utilizing the RGM, RSM, VP of Sales and/or the Segment Manager as needed.
• Develop strong relationships with customers and make joint calls on a quarterly basis with the outside sales team.
• Stay abreast of local market trends and keep the regional team informed
• Conduct team meetings on a regular basis to create a cohesive team to work toward common goals
• Direct and lead the operation teams in collaboration with the ROM to meet safety & cleanliness requirements, achieve operational efficiency, and meet or exceed performance requirements
• Work with Warehouse Manager or Supervisor and the Regional Operations Manager to maintain and keep the local fleet safe, operational to meet the requirements of industry changes and demands
• Work with the branch team to maximize warranty and inventory return efficiencies
• Understand inventory requirements and have a strong working relationship with the purchasing team to maintain 3% or less of D/X inventory while growing sales
• Quickly address associate issues by working closely with the HR team
• Direct and lead branch operational teams to achieve operational efficiencies & safety requirements
• Work with the Regional Credit Managers to manage local customer credit and minimize financial risks
• Lead monthly financial meetings with corporate updates
• Identify training needs and assign as needed
• Identify key performers to mentor and to train
• Become proficient and understand the following: Epicor Eclipse ERP, ADP Workforce Now, SMP, DSGSupply.com, Customer Service Guarantee, and the WeSource Center
• Work with the local team to make stellar customer service a natural part of branch culture
• Manage and learn to use all monthly, weekly, or daily reports as a tool to develop and grow the branch and team
• Read and understand the DSG Facility Safety Guide and work to make safety part of the branch culture
• All other duties as assigned

A Successful Plumbing & HVAC Branch Manager Typically Has:

• A high level of general educational development in a Business, Marketing or Sales related field equivalent to that which would normally be acquired by the completion of a bachelor’s degree in an accredited college or university.
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of Plumbing & HVAC products.
• An in-depth understanding of company policies, products, procedures, operations and how departments relate to one another. This level of knowledge is normally acquired during five or more years of related work experience.
• A high level of analytical ability in order to integrate and interpret data from diverse sources and find solutions to human relations, strategic or process related problems.
• An innate ability to analyze problems, propose reasonable solutions, make logical decisions, execute decisions made and follow-up with feedback where appropriate.
• Excellent interpersonal and communication skills to interact with and lead a diverse group of external customers and vendors as well as internal contacts at all levels of the company.
• The ability to plan, prioritize and organize work effectively and to work effectively with urgency and deadlines.
• Applicable computer/technical skills as required for the job.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned , which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP) .
• We are highly committed to your training and development , offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental, and vision , also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution , among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance , and a Dependent Care Flexible Spending Account (FSA) .
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP .
• You will receive a discount on all DSG-supplied products .
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.