CitiService Investor Custody Group Manager

CitiService Investor Custody Group Manager Job Req Id: 26961785 Location: Dublin, Leinster, Ireland Job Type: Hybrid Posted: May 20, 2026 Job Overview Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, and is the Citibank Europe Plc Headquarters. What you will do Demonstrate strong expertise across Custody products—including Settlements, Asset Servicing, Cash/FX, and Tax—and apply this knowledge to support complex client needs. Manage senior‑level institutional client relationships, act as a strategic internal advocate and ensure seamless, high‑quality service delivery throughout the client lifecycle. Oversee end‑to‑end service delivery, ensuring post‑sale and post‑implementation support meets agreed standards, adapts to evolving requirements, and includes effective escalation management and leadership reporting. Drive continuous improvement through regular review of processes, workflows, and controls, enhancing operational efficiency, service quality, and risk management. Own client scorecards, KPIs, and feedback mechanisms, performing root‑cause analysis, anticipating client needs, and developing innovative solutions to prevent repeat issues. Represent Service Delivery in all client touchpoints—Service Reviews, Issue Management, partnership calls, and DDQs—ensuring clear communication and consistent follow‑through. Champion Citi Leadership Standards by developing team capabilities, ensuring cross‑coverage, fostering a proactive service culture, and strengthening collaboration with front office and operations partners. Ensure alignment between Service Delivery and Client Implementation across change events, leading operational readiness, transitions, and early‑life support, while maintaining full accountability for results, compliance, ethical judgment, and the effective use of AI tools to drive productivity and innovation. What we will need from you Broad experience in Custody industry, including leadership roles within Investor Services or similarly client‑focused environments. Extensive experience managing major institutional client relationships with strong awareness of regional service expectations. Proven ability to lead large, matrixed teams, demonstrating ownership, sound judgment, and the capability to motivate both direct reports and cross‑functional partners. Strong track record in driving transformational change using data‑driven insights, collaboration, and execution of complex, large‑scale initiatives. Exceptional communication, presentation, and facilitation skills, with experience leading senior client engagements and high‑level internal forums such as Steering Committees. Advanced analytical skills, able to synthesize diverse information, identify themes, and create structured solutions for complex issues. Effective leadership and partnership‑building capabilities, with demonstrated success fostering strong relationships across global and regional teams. High adaptability in evolving or emerging business areas, supported by deep financial‑services knowledge, regulatory understanding, and a Bachelor’s degree (Master’s preferred). What we can offer you By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Primary location salary range: €109,920.00 – €164,880.00. Citi is an equal‑opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. We use automated processing, including artificial intelligence, for our legitimate business interests to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi