IT Specialist

This position is located within the Office of Information and Technology (OIT), Product Delivery Service (PDS), Health Informatics, COTS Interface Division. The incumbent serves as an Information Technology (IT) Specialist, supporting multiple IT specialty areas for the Division. Responsibilities include delivering technical support for commercial off-the-shelf (COTS) software solutions, including vendor coordination and COTS interface management. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/21/2026. Basic Requirements Experience Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized Experience Specialized Experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, Specialized Experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. For the GS-11 You must possess a minimum of one (1) year of experience equivalent to at least the GS-09 level. Specialized experience for this position is defined as: Providing expertise support for VISTA package software, including installation, configuration, troubleshooting, and/or Health Seven (HL7) interface support. Proficient in administering and maintaining Windows Server operating systems, ensuring high availability and optimal performance. Proven ability to collaborate with stakeholders to deliver oversight for complex IT systems. Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D., or equivalent doctoral degree or 3 years of progressively higher-level graduate education leading to such a degree; or an LL.M., in related field of study.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and graduate level education that together meet 100% of the qualification requirements for this position. For the GS-12 You must possess a minimum of one (1) year of experience equivalent to at least the GS-11 level. Specialized experience for this position is defined as: proficiency in providing support for VistA package software, including installation, configuration, troubleshooting, and/or Health Level Seven (HL7) interface support. Supporting the full lifecycle of IT projects involving complex server environments and enterprise applications. Applying advanced system administration and project management techniques to implement, secure, optimize, and troubleshoot VA information systems. Working collaboratively across technical and clinical disciplines, ensuring projects are completed on time, within scope, and in compliance with all agency policies. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at #J-18808-Ljbffr