Shift Leader

As a Shift Leader at our Tyler, TX store located at 3979 University Blvd Unit 400, Tyler, TX 75701, you are the captain of our bakery day or night. You understand what it takes to “Own the Night” by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers but also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store. SWEET SHIFT LEADER PERKS Flexible part‑time work schedules Pay‑on‑Demand (get paid daily for your total shift earnings from the day before!) Paid vacation and sick time off Interactive training & mentorship Pet insurance for your furry loved ones Job stability with a rapidly growing and reputable company Achievable growth/promotion opportunities Work in a fun, exciting team environment Employee discount and free cookies with every shift! RESPONSIBILITIES Provide incredible customer service and quality products to all guests throughout their experience within our bakeries. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team. Support and work alongside the Cookie Crew. Provide a safe, clean working environment for our guests and staff and adhere to safe food handling practices. Manage cash handling and deposits. DESIRED SKILLS / EXPERIENCE At least 1 year of working experience in a customer‑service focused role. Point of Sales system experience. Outstanding communication, time management, and people skills. Outgoing, friendly, and patient. Detail‑focused and results‑oriented. Ability to lead by‑example and motivate others. Ability to lift up to 40 lbs. Legally eligible to work in the United States. Must be 18 years or older to be employed. Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, our brand’s flagship concept is in Philadelphia, PA, and we are revolutionizing the cookie game by truly “Imagining What’s Possible.” #J-18808-Ljbffr