Restaurant Manager Full-Service Italian Restaurant Newton MA

Job Description

Job Description

Fiorella’s is a growing, family-owned Italian restaurant group with one purpose: Make Life More Delicious.

We’re hiring a full-time Restaurant Manager in Newton, MA who loves hospitality, develops people, takes ownership, and wants to help build an exceptional restaurant. This isn’t just a shift manager job. We want a hospitality leader who sets high standards, builds strong front-of-house (FOH) and back-of-house (BOH) teams, solves problems, and keeps making the restaurant better.

As a Restaurant Manager at Fiorella’s, you’ll lead restaurant operations across three areas:

TEAM – Hiring, Training & Staff Development
Recruit, hire, train, coach, and retain a strong restaurant team of servers, bartenders, hosts, and kitchen staff. Build a positive workplace where expectations are clear, team members get real feedback, and great performance is recognized.

GUEST – Hospitality & Guest Experience
Deliver an exceptional dining experience every day. Build guest relationships, turn first-time diners into regulars, handle guest concerns with care, and make sure our customer service and hospitality standards are met every shift.

BUSINESS – Restaurant Operations & Financial Performance
Run a disciplined, profitable restaurant. Manage the P&L, labor costs, food and beverage costs, inventory, and staff scheduling. Keep staffing levels right, follow our operating systems, and look for ways to keep improving.

A successful Fiorella’s Restaurant Manager:

• Builds a strong, engaged restaurant team
• Develops future shift leaders and managers
• Holds high standards for food quality, service, and cleanliness
• Creates loyal guests and regulars
• Runs organized, clean, well-prepared shifts that meet food safety standards
• Takes ownership instead of making excuses
• Understands restaurant financials, P&L statements, and operating KPIs
• Coaches performance directly and respectfully
• Communicates well with hourly team members and senior leadership
• Improves the restaurant instead of just keeping it running

Qualifications

• 2+ years of restaurant management experience in a high-volume, full-service or casual dining restaurant (General Manager, Assistant General Manager, Restaurant Manager, or FOH/Kitchen Manager experience welcome)
• Proven ability to lead, coach, and develop hospitality teams
• Comfortable with restaurant financials, labor management, cost control, and operating metrics
• Excellent communication, leadership, and organizational skills
• ServSafe certification preferred
• Available nights, weekends, and holidays as the business needs

Experience matters, but character, leadership, and culture fit matter just as much.

Why Work at Fiorella’s – Benefits & Perks

• Competitive salary plus a quarterly performance bonus tied to restaurant profitability
• Health and dental insurance
• 401(k) with company match
• Paid time off (PTO)
• Employee dining discounts
• Structured manager onboarding, hands-on leadership coaching, and real career growth into General Manager and multi-unit roles as we expand

If you’re ready to lead a great Italian restaurant in the heart of Newton, Massachusetts, and build something you’re proud of, we want to hear from you. Apply today for our Restaurant Manager position.

Make Life More Delicious.