Heating & Plumbing Service Technician

Job Description

Job Description

Experienced Heating & Plumbing Service Technician

Location: Juneau, AK

Position Overview

We are seeking a skilled, technical-minded Service Technician with 3–5+ years of experience in the heating and/or plumbing industry to join our client's tight-knit team in Juneau, Alaska. In our Service Department, we handle critical residential service calls across the community—including no-heat emergencies, no-hot-water calls, water pipe leaks, and complex system troubleshooting.

We are looking for a true craftsman—someone who excels at diagnostic troubleshooting, presents clear repair and replacement options, and delivers an exceptional, honest customer experience without being a pushy salesperson. Our leadership team prides itself on active, hands-on support, working alongside you to coach, train, and foster your career growth.

Responsibilities and Expectations

• Perform diagnostic inspections, troubleshooting, maintenance, and repairs for residential heating systems, heat pumps, boilers, and plumbing systems across Juneau's unique climate.

• Handle critical daily service requests including no-heat calls, no-hot-water issues, water pipe leaks, and emergency system failures.

• Evaluate system issues thoroughly and present homeowners with clear, transparent options ranging from troubleshooting and repairs to full system replacements.

• Operate ServiceTitan daily to manage job workflows, process estimates, log diagnostic details, offer financing options, and present solutions as a trusted advisor.

• Report to the shop daily at 7:00 AM for morning dispatch, team alignment, and vehicle preparation.

• Maintain a clean, organized, and well-stocked company service vehicle.

• Participate in a regular on-call rotation to support emergency heating and plumbing needs across the community.

• Engage in active coaching, team meetings, and ongoing technical development.

• Perform other job-related duties and instructions as requested by authorized management.

Requirements

• 3+ years of hands-on experience in residential heating and/or plumbing service and troubleshooting.

• EPA Certification required.

• Proficient with diagnostic trade tools and field management software (ServiceTitan or similar platforms).

• Strong interpersonal skills with the ability to maintain composure, deliver outstanding service, and learn from feedback even during challenging customer situations.

• Self-motivated, technical-first approach focused on solving the customer's problem rather than pushing unnecessary sales.

• Valid driver's license with an insurable driving record (MVR), and willingness to undergo background checks and drug testing.

What Can We Do for You?

• Competitive base hourly rate plus performance/sales bonuses with a $75,000–$100,000+ annual OTE for senior technicians.

• IRA with a 3% company match.

• Employee tax-free healthcare expense reimbursement program

• PTO - Earned based on seniority, starting at approximately 2 weeks paid vacation in Year 1.

• Your birthday is a paid holiday.

• Paid training and paid trips around the country for the best opportunities

• Boot reimbursement program plus full company-provided uniforms.

• Quarterly Company Outings: family beach day, fall community event, barbeques, and holiday parties!

• Company Contests – Win gift cards, cash, days off, and more!

• Accessible, active leaders who focus on hands-on coaching, training, and long-term career support.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

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