Customer Service Representative (In-Office | Clifton, NJ)

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Free uniforms
• Paid time off

Join a fast-growing appliance brand and be part of a team that actually solves problems.

Were looking for a Customer Service Representative to join our team at KUCHT Appliances. This role is ideal for someone organized, proactive, and comfortable handling real customer situations not just answering calls, but driving solutions.

What Youll Do

• Handle customer calls and emails with professionalism and empathy
• Manage service cases from start to finish (not just log and forget)
• Coordinate with technicians and internal teams to resolve issues
• Follow up with customers to ensure things actually get fixed
• Keep clear, organized notes in our system

This is a hands-on role where youll own cases, not just respond to them

What Were Looking For

• Customer service experience (appliances/service industry is a plus)
• Strong communication skills (English required, Spanish is a big plus)
• Organized, detail-oriented, and able to manage multiple cases
• Comfortable dealing with frustrated customers and solving problems
• Tech-friendly (CRM, Google tools, spreadsheets)

Why Join KUCHT?

• Competitive salary
• 401(k) with company match
• Paid time off + holidays
• Employee discounts on products
• Full training no appliance experience needed
• Small team, real impact, and growth opportunities

Details

• Full-time, in-office role (Clifton, NJ)