Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Enterprise Operations Engineer II

Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Enterprise Operations Engineer II

  • Overview

• This Job demands L1 Application Support, Alert handling, Monitor application health check and involvement in any Event, Incident and Problem Management Process.
• Deliver world class technical support for MasterCard applications and infrastructures, enabling growth, diversification and new business generation.
• Provide 24x7x365 support for MasterCard applications; with focus on minimizing impact to Customers and internal users.
• Monitor the application and infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.
• Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.
• Have you worked in a Production Support Environment?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a global scale?
  • Role

• Perform L1 Application Support services on a 24x7x365 basis. Alert Monitoring - Initial response & triage of alerts using SOP

• Validation of CRQ’s using Alerts or Dashboards

• Application Performance and Monitoring using Dashboards

• Problem Ticket creations & follow-ups for Alerts reductions

• Alerts/Volumetric reporting (Bi-weekly, Monthly)

• Participation in TRT/Bridge calls for Critical alert resolution

• Soft Skills & Situation Management over the phone call

• Contribution in Knowledge Management - create/update new or existing SOP

• Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.

• Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.

• Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.

• Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement

• Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.

• The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.

• This job requires working in shifts. So selected Person should be ready to work in Shifts.
  • All about You

• Bachelor’s Degree or equivalent work experience.

• Basic understanding of UNIX scripting

• Experience on batch scheduling & Monitoring

• Basic understanding of SQL/Oracle or any other relational database

• Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)

• Effective problem and troubleshooting skills

• Knowledge of ITSM best practices

• Effective written and verbal communication skills

• Effective interpersonal skills.
  • Secondary skills (Good to have)

• Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)

• Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix, Python

• Project management fundamentals, including prioritization, ownership, execution, and accountability for delivering results. Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 28 days ago
Similar jobs that could be interesting for youBased on the Enterprise Operations Engineer II in Dublin, CA vacancy
  •  ...realize their greatest potential. Title and Summary Senior Enterprise Operations Engineer Overview Mastercard is seeking a seasoned Lead...  ...excellence and team development. Role: • Perform Tier II Network support to the MasterCard business. • Provide Network... 
    Suggested
    Full time
    Casual work
    Remote work
    Worldwide
    Flexible hours

    Mastercard

    Dublin, CA
    19 days ago
  •  ...and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Enterprise Operations Engineer Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect... 
    Suggested
    Full time
    Worldwide

    Mastercard

    Dublin, CA
    24 days ago
  •  ...a list of office locations. HOW YOU MAKE AN IMPACT Automation Engineer II has the responsibility and skills to specify, develop, modify,...  ...externalPREFERRED SKILLS: · A good knowledge of Semiconductor system operation - Pumping (basic vacuum principal), Pressure Control, Process... 
    Suggested
    Full time
    Work at office
    Local area
    Remote work
    Worldwide
    Flexible hours

    Ferrotec

    Livermore, CA
    7 days ago
  •  ...equipment.Builds relationships with multiple functions (eg., operations, maintenance, engineering) in prospect/customer organizations.Develops and employs...  ...refreshingly different. Our Application Sales Engineers II at Messer can expect to earn between $113,779 - $166,876.... 
    Suggested
    Full time
    Contract work

    Messer Group

    Pleasanton, CA
    8 days ago
  • $82.6k - $230.8k

     ...To complement our rapid growth, we are sourcing a Network Engineer II to operate in a 24/7 Software-as-a-Service (SaaS) environment, taking...  ...switching, and security principles in a production SaaS or enterprise environment, including experience as a technical subject matter... 
    Suggested
    Temporary work
    Work at office
    Remote work
    Worldwide
    3 days per week

    Five9

    San Ramon, CA
    17 days ago
  • $43 - $53 per hour

     ...Application Engineer IIThe Application Engineer II will be responsible to coordinate the planning and design of control systems to include programming and system configuration.Essential Duties & Responsibilities• Identify MEP systems on drawings. • Understand the intent... 
    Hourly pay
    Flexible hours

    EMCOR Group

    San Leandro, CA
    2 days ago
  • $89k - $109k

     ...we have a technology team serving our enterprise clients' physical security and audio video...  ...Analysts, Project Managers, Sales, and Engineering resources to help design IT...  ..., lifting of light office objects, and operating office equipment Working Conditions:... 
    Work at office
    Local area
    Remote work
    Monday to Friday
    Flexible hours

    Bosch Building Technologies

    Hayward, CA
    1 day ago
  • $161.3k - $275.2k

     ...The position of Solution Architect (Enterprise Architecture) reports directly to the VP...  ...marketing, merchandising, planning, store operations and supply chain operations. The...  ...and can be properly supported by the IT engineering, support and operations teams throughout... 
    Work experience placement
    Work at office
    Local area
    Remote work

    Ross Stores, Inc.

    Dublin, CA
    4 days ago
  • $61.9k - $141k

     ...Network Engineer, MidThe Opportunity:Are you looking for an opportunity to combine your technical skills with big picture thinking to make...  ...to obtain a Secret clearanceHS diploma or GEDIAT Level II Security+ CE certificationNice If You Have:Experience with researching... 
    Full time
    Contract work
    Part time
    Work at office
    Local area
    Remote work

    Booz Allen Hamilton

    Dublin, CA
    20 hours ago
  •  ...Position and Description of Project: • The Client Private Cloud Operations team provides and operates an ever-growing, stable, high...  ...none. At a minimum, 1+ years of experience in Infrastructure Engineering Nice To Have Experience with container technologies like Docker... 

    Intelliswift

    Pleasanton, CA
    8 days ago
  • $118k - $155.4k

    At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function...  ...systems partner — bridging the gap between our People Operations stakeholders and the platforms that power their work. You'll lead... 
    Work at office
    3 days per week

    Snowflake

    Dublin, CA
    8 days ago
  •  ...Sr. System Operation Engineer/SRELead in high level technical concepts spanning technology and businessThis role maintains the health and...  ...Management products.Provide support of application platforms at the enterprise level which includes automating platform build, patches,... 
    Work experience placement

    TriOptus LLC

    San Leandro, CA
    4 days ago
  • $145k - $219k

     ...intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more...  ...the Role: Skydio is seeking a Senior Operations Systems Engineer to help build out world class operations and manufacturing... 
    Full time
    Local area
    Relocation package

    Skydio

    Hayward, CA
    3 days ago
  •  ...systems Experience in AWS provisioning, operations, and management of AWS environments...  ...Experience with large project rollouts at an enterprise level • Detailed knowledge of Windows 2...  ..., source control, and build engineering, scripting and system administration is... 

    Intelliswift

    Pleasanton, CA
    8 days ago
  • RESPONSIBILITIES: A Kforce retail client in Dublin, CA is currently looking for an IT Applications Analyst - New Store Openings - for a 3-month contract that is hybrid onsite 2-3 days per week. Must work with PST hours. Summary: The IT Applications Analyst will...
    Hourly pay
    Contract work
    Work experience placement
    2 days per week
    3 days per week

    Kforce Technology Staffing

    Dublin, CA
    3 days ago
  • Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings...

    Ross

    Dublin, CA
    2 days ago
  •  ...visit for a list of office locations. HOW YOU MAKE AN IMPACT The Manufacturing Engineer assists with all aspects of the manufacturing process, focusing on the design, quality, and operation of the integrated systems and machine tools used for production and inspection... 
    Full time
    Contract work
    For contractors
    Work experience placement
    Work at office
    Local area
    Worldwide
    Flexible hours

    Ferrotec

    Livermore, CA
    8 days ago
  • $134.3k - $229.4k

     ...for defining, designing, and governing enterprise-scale data solutions that power analytics...  ...technologies and business growth. Operating at both strategic and enterprise levels...  ...partners closely with IT leadership, Data Engineering teams, and Business Analytics/... 
    Full time
    Work at office
    Local area
    Remote work
    Flexible hours

    Ross Stores

    Dublin, CA
    a month ago
  • $45 - $55 per hour

     ...Enterprise Integration Engineer IEnterprise Integration Engineer I helps deliver building technology and analytics solutions by integrating multiple systems into a single platform. This role operates alongside engineers and graphic designers to complete integration tasks... 
    Flexible hours

    EMCOR Services Fluidics

    San Leandro, CA
    4 days ago
  • $45 - $55 per hour

     ...capabilities with design assistance, as well as engineering applications and automated control systems. Job Summary Enterprise Integration Engineer I helps deliver...  ...multiple systems into a single platform. This role operates alongside engineers and graphic designers to... 
    Hourly pay
    For contractors
    Flexible hours

    Mesa Energy Systems, Inc.

    San Leandro, CA
    2 days ago
  • $158k - $206.8k

     ...we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native...  ...and systems foundation of Marketing Operations: designing and optimizing our data...  ...and redundancies, and partner with Data Engineering to remediate.Redesign segmentation architecture... 

    Snowflake

    Dublin, CA
    4 days ago
  • $68k - $85k

     ...Responsibilities: Performs functions associated with manufacturing operations, including assembling, testing, troubleshooting and repair of...  ...and assemblies in collaboration with R&D and Manufacturing engineers. Execute source processing and final test using automated... 
    Local area
    Monday to Friday
    Afternoon shift

    Zeiss Inc

    Dublin, CA
    2 days ago
  • $74.9k - $120k

     ...success – join us today! UCT is looking for a talented Design Engineer II to join us in Hayward, CA or Hillsboro, OR! Job Summary...  ...requirements. Works closely with Design Engineering, Operations, Manufacturing, Supply Chain, and Quality teams to resolve... 
    Work experience placement
    Work at office
    Remote work
    Night shift

    Ultra Clean Technology Systems & Svc Inc

    Hayward, CA
    10 days ago
  • $74.9k - $120k

     ...success – join us today! UCT is looking for a talented Design Engineer II to join us in Hayward, CA! Design Engineer II is...  ...applications is preferred. Ability to work effectively with operations, quality, supply chain, and manufacturing teams. Experience... 
    Work experience placement
    Internship
    Work at office
    Night shift

    Ultra Clean Technology Systems & Svc Inc

    Hayward, CA
    10 days ago
  • Job-ID16321821Reference21-03054 Highlighted requirements: • 7+ years of (QE) Quality Engineering test automation experience in developing Automation Scripts using Selenium, TestNg, AutoIT, Grid & Webdriver, xPath utilities, custom reports, trend analysis, file difference... 

    Intelliswift

    Pleasanton, CA
    7 days ago
  • Skydio, the leading US drone company, seeks a Senior Operations Systems Engineer to build world-class manufacturing and operations systems for scaling US facilities. You will drive Palantir Foundry integrations, optimize material flow, and align with supply chain and production... 

    Skydio

    Hayward, CA
    4 days ago
  •  ...promote healthy debate.Ensure inclusive treatment of others.Share information and resources.Provides mentoring to junior application engineers.Align and InspireAbility to influence and drive business outcomes.Handle conflict resolution.Recognize the work of others and... 

    Samprasoft

    San Ramon, CA
    4 days ago
  • $99.9k - $185.3k

     ...Applications Analyst plays a critical role in designing, implementing, and optimizing batch processing solutions that support key business operations. This position leverages both new and existing technologies to deliver efficient, reliable, and scalable batch systems. As a... 
    Full time
    Local area
    Remote work

    Ross Stores

    Dublin, CA
    a month ago
  •  ...holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and...  ...business workflows across CMP, OneApproval, Telic, and related enterprise platforms. This role is responsible for leading end‑to‑... 

    Wipro

    Dublin, CA
    7 days ago
  • $209.7k - $272.6k

     ...chart line on a slide. That’s the revenue engine of four global brands: Gap, Old Navy,...  ...implementation, and execute inalignment with our enterprise AI strategy and Office of AI direction.•...  ...make it happen.• You know P2M / retail operations cold — PLM, merchandising, sourcing,... 
    Minimum wage
    Work at office

    Gap

    Pleasanton, CA
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Enterprise Operations Engineer II. Be the first to apply!