ELIGIBILITY SPECIALIST I

Eligibility Specialist I (Position #60052300) – Children and Families Department – Salary $1,392.96 bi‑weekly ($36,216.96 annually). Location Jacksonville, FL. Responsibilities Interview applicants to verify information needed for eligibility for Food Assistance, Medicaid, and Cash Assistance. Learn and apply numerous state and federal program regulations through intensive training and ongoing education. Instruct clients in completing forms and review applications for completeness and accuracy. Determine program eligibility using a computer‑based eligibility system. Research information from applicants to confirm eligibility status. Report cases involving identity theft or fraud. Advise clients of deadlines, time frames, and required actions. Follow up with clients who do not meet required actions within the time frame. Maintain multiple electronic files and conduct regular reviews and updates. Document all communications and contacts with clients. Manage an electronic caseload varying with community needs, ensuring accuracy and timeliness per federal and state regulations. Compute and authorize government assistance benefits based on financial and family status; explain monthly benefit amounts to customers. Stay current with changes in rules, laws, and procedures affecting timeliness and accuracy. Attend face‑to‑face contact with clients as required. Qualifications Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility; or an associate degree or higher from an accredited college/university; or 60 semester hours or 90 quarter hours may substitute for the experience. (Attach required education, certification, or licensure when applying.) Ability to attend an 8‑12 week mandatory training course. Additional Information and Requirements All eligible candidates must complete a skills assessment within three days of receiving the assessment link. Typing (TT) – test of typing speed and accuracy. General Aptitude Mobile Evaluation (GAME) – test of critical thinking, problem‑solving, attention to detail, and learning new information. Employee Personality Profile (EPP) – test of personality traits. Eligible candidates may be offered telework after nine months of employment, completion of training, and meeting performance expectations. Language proficiency may be considered as determined by agency needs. Incumbents may be asked to work during emergencies or natural disasters. Knowledge, Skills, and Abilities Apply laws, rules, and regulations governing eligibility and grant determination for multiple government assistance programs. Review images of client documents to make eligibility determinations. Communicate with others to obtain and verify eligibility information. Detect and evaluate potential fraudulent situations. Analyze and interpret written, numerical, and verbal data from various sources. Enter data accurately into a computerized system. Navigate computer screens, complete and review basic computer documents and other forms. Plan and organize caseload to ensure compliance with eligibility and timeliness regulations. Read, understand, and apply detailed regulations and policy directives. Perform mathematical computations accurately and rapidly. Establish and maintain cooperative relationships with the public and staff. Use computers and related software packages. Follow written and oral directions and instructions. Candidate Profile Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment to prevent delays. Provide verifiable experience, education, training, knowledge, skills, and abilities and responses to pre‑qualifying questions meeting the minimum qualifications. Do not use the statement “See Resume” in place of entering work history. For online application problems, call the People First Service Center at (877) 562-7287. Benefits Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits. Legal Statements Selective Service: Male candidates born on or after October 1, 1962 must register with the Selective Service System before their 26th birthday or provide an exemption letter. Verification of registration will occur prior to hire. Background Screening Requirement: All candidates must successfully complete a state and national criminal history check and be screened per Florida statutes. Employment may be terminated if disqualifying offenses are found. Benefit Recovery Screening: Candidates may undergo a benefit recovery check to validate current or former government assistance case information and assess outstanding overpayments. Accommodations: Candidates requiring reasonable accommodation under the Americans with Disabilities Act must notify the hiring authority in advance. Drug‑Free Workplace: All employees are subject to reasonable‑suspicion drug testing per Florida law. Veterans’ Preference: Eligible veterans must attach supporting documentation with each application. Documentation requirements are available at the agency. Contact For assistance, call the People First Service Center at (877) 562-7287 Monday – Friday, 8:00 a.m. – 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F.S., the State of Florida is an EEO employer. #J-18808-Ljbffr