Field Service Engineer - HW - Cincinnati, OH

Responsibilities Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines. Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion. Understand and recognize the need to elevate incidents when necessary and/or request additional assistance from more tenured representatives. Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels. Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures. Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills. Minimum Required Skills and Knowledge Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field. Uses acquired job skills and company policies to complete assigned tasks. Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment. Sound knowledge of and professional technical experience with micro-computers/PC based systems. Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems. Identify and resolve simple imaging system defects. Performs routine maintenance, including major STBs. Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks. Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products. Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification, criminal background checks, drug screens, immunizations (COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare trainings. Minimum: HS Degree or Equivalent. Preferred: Associate degree, technical/vocational training or military experience with electronics and 2–5 years of related experience. Other Desired Skills and Knowledge Able to handle difficult customer situations including troubleshooting while the customer is observing. Is assigned as primary support for machine accounts for which certification has been completed. Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications. Required Certifications and Training: Has completed all required VMS training classes for C3 products; Has completed VMS HW Level II and Imaging Level II certification testing. Experience with business tools such as email, Microsoft Word, Excel, PowerPoint, and familiarity with HCM (e.g., Workday) or an equivalent ERP product desirable. Location and Travel Candidate must live within close proximity or be willing to relocate to Cincinnati, OH. This is a field‑based remote position that requires onsite work at several local customer locations. Licensing and Credentials This role is governed by the Fleet Safety Policy. Applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations unless prohibited by state or local law. Salary The base pay range for this position is: $50,210 – $69,036. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate. Commission Eligibility If this is a commission eligible position, the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an adverse discharge from military service, and other categories protected by federal, state or local law. #J-18808-Ljbffr Siemens Healthineers