Field Service Engineer - HW - Columbus, OH

Position Summary The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs, ensuring that customer equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS, requiring a high level of professional communication with team, customers, management, sales, and other technical support. Responsibilities Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines. Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion. Understand and recognize the need to elevate incidents when necessary and/or request additional assistance from more tenured representatives. Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels. Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures. Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills. Minimum Required Skills and Knowledge Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field. Uses acquired job skills and company policies to complete assigned tasks. Sound knowledge of and professional experience with electronic and electro‑mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment. Sound knowledge of and professional technical experience with micro‑computers/PC based systems. Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems. Identify and resolve simple imaging system defects. Performs routine maintenance, including major STBs. Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks. Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products. Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings. Minimum: HS Degree or Equivalent. Preferred: Associate degree, technical/vocational training or military experience with electronics and 2 – 5 years of related experience. Other Desired Skills and Knowledge Able to handle difficult customer situations including troubleshooting while the customer is observing. Is assigned as primary support for machine accounts for which certification has been completed. Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications Required Certifications and Training: Has completed all required VMS training classes for C3 products; Has completed VMS HW Level II and Imaging Level II certification testing. Experience level with business tools: Familiar with business tools such as E‑mail, Microsoft Word, Excel, PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Note: Candidate must live within close proximity or be willing to relocate to Columbus, OH. This is a field‑based “remote” position that requires onsite work at several local customer locations. Please Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer‑sponsored work authorization now or in the future for employment in the United States. This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law). Compensation The base pay range for this position is: $50,210 - $69,036. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Vendor Credentialing Requirements Proof of valid identification (photo, driver’s license, SSN). Criminal background checks. Drug screens. Immunizations (COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus). Annual TB testing. Healthcare training. Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO Applicants and employees are protected under Federal law from discrimination. Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form. California Privacy Notice California residents have the right to receive additional notices about their personal information. Export Control Successful candidates must be able to work with controlled technology in accordance with U.S. export control law. Siemens Healthineers complies fully with all United States export control laws and regulations. Data Privacy We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. Recruitment Agencies Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr Siemens Healthineers