Team Lead I

Advanced Hire Position

Will this position be required to work onsite for any reason at any time? Yes, 2-3 days a week

Engagement Description ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.
• Select, train, develop, appraise, and counsel support staff personnel.
• Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
• Monitor and analyze proficiency and quality efforts subordinate personnel.
• Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.
• Recommend and implement new or improved systems which will enhance or expedite work.

Top 3 Required Skills/Experience

• 2 or more years of leadership experience
• 2 years of Operational/Back Office experience

Required Skills/Experience The rest of the required skills/experience. Include:

• Ability to learn and retain information at a fast pace preferred
• Strong organizational, planning, analytical and communication skills

Preferred Skills/Experience Optional but preferred skills/experience. Include:

• Leadership experience within a union
• Experience in the healthcare industry

Education/Certifications Include:

• Bachelor's Degree Required