Workers' Compensation Compliance Investigator

Workers' Compensation Compliance Investigator

Are you interested in playing a key role in protecting the rights of workers across Pennsylvania? The Department of Labor & Industry is searching for a Workers' Compensation Compliance Investigator to join the Bureau of Workers Compensation Directors Office. This role allows you to use investigative skills while guiding the public through their responsibilities under the law. Your work will support fair outcomes, reduce disputes, and strengthen trust in the workers compensation system. Apply now to make a real difference for workers and businesses throughout the Commonwealth!

As a Workers' Compensation Compliance Investigator, you will be supporting statewide efforts to ensure that employers, insurers, and medical providers follow the Pennsylvania Workers Compensation Act. This role uses investigative work, communication skills, and legal knowledge to help resolve concerns and promote compliance. You will also testify as a witness for the Commonwealth in the prosecution of noncompliant employers in formal judicial proceedings. As a Workers Compensation Compliance Investigator, you will perform the following duties:

• Complaint Investigation: Investigate reports of noncompliance with the Workers Compensation Act and related regulations
• Employer Education: Inform the public and employers about their responsibilities through clear verbal and written communication
• Case Development: Gather records, interview workers, and prepare case summaries for possible prosecution under Section 305
• On Site Reviews: Conduct evaluations of employer worksites to determine compliance and guide them in understanding legal requirements
• Fraud Review: Examine allegations of workers compensation fraud and provide findings to appropriate insurance carriers
• Exemption Processing: Review and process applications for exemption under religious or executive officer provisions and maintain accurate records

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report in-office 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• Four years of clerical work in the review, research, and presentation of records, correspondence, and documents, including two years of public contact experience; or
• An equivalent combination of experience and training that includes two years of public contact experience.

Other Requirements:

• This particular position also requires possession of a valid driver's license.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.