Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ABOUT OUR AGENCY:
With four years as a State Farm agent and a growing team of four, our agency is rooted in a passion for helping people protect what matters most. I hold a bachelors degree from Murray State University and a masters from Lexington Theological Seminary. Im also the proud co-founder of His Blessings Box (a local food charity), a YMCA baseball coach, a dedicated Louisville Cardinals fan, and a husband and father of two.

We offer healthcare benefits and a gym membership because we believe in supporting our team both personally and professionally. Our office culture centers around integrity, service, and doing whats rightfor our customers and for each other. If you're someone who wants to make a difference while building a meaningful career, wed love to connect.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Benjamin Gritton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.