Customer Service Front Desk Rep

Benefits:

• Company parties
• Flexible schedule
• Opportunity for advancement

Job Summary

Goldfish Swim School Katy is seeking a friendly, organized, and results-driven Customer Service Representative to serve as the first point of contact for our members and guests. This role is responsible for delivering exceptional customer service while actively driving new enrollments through proactive sales outreach and relationship building. This position will require you to be cross training as a Swim Instructor (SI) and with curriculum knowledge.

Key Responsibilities

• Greet and assist parents and students with a warm, professional, and engaging attitude
• Answer phones, respond to inquiries, and convert leads into enrolled members
• Manage and maintain a pipeline of prospective members to drive consistent growth
• Process student registrations, payments, and retail transactions accurately
• Schedule and coordinate birthday/pool parties and related communications
• Prepare and manage daily lesson schedules for instructors and management
• Resolve customer questions or concerns with professionalism and urgency
• Maintain cleanliness and organization of front desk, observation, and common areas
• Cleaning, sweeping and restocking products, along with paper supplies
• Update promotional displays and communicate current offers to families
• Enforce safety rules and assist with first aid when necessary
• Communicate effectively with English- and Spanish-speaking families across phone, email, and in person
• Must be willing to be to be cross-train as a swim instructor and swim curriculum. This will require you to be in the pool as needed.

Qualifications

• High school diploma (Required)
• 2+ years of customer service and sales experience (outbound sales experience preferred)
• Strong communication and interpersonal skills with a sales-oriented mindset
• Highly organized with the ability to manage multiple tasks and follow-ups
• Must be proavtive in completing routine tasks with minimal supervision
• Bilingual fluency in English and Spanish (spoken and written) strongly preferred
• CPR, First Aid, and AED certification required (or ability to obtain upon hire)

Why Work With Us?

• Supportive, family-friendly work environment
• Opportunity to make a meaningful impact on children and families
• Fun, energetic workplace focused on safety and growth

Our Mission

Saving and changing lives, every single day. Bubbles is the name of our mascot and his favorite color is orange.

At Goldfish Swim School, our mission is to teach children how to swim and be safer in and around the water-while making their experience GOLDEN! Whether you are in the pool or welcoming families in our tropical lobby, you are making a real impact by helping prevent drowning and building lifelong skills.


Compensation: $9.50 - $13.00 per hour


Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion Not just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life's accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.