Intake and Eligibility Coordinator

Job Description

Job Description

Position/Title

Intake and Eligibility Coordinator

Department: Administration

Reports To: Compliance Officer

Employment Status: Full-Time

Hours: 8:30am – 4:30 pm

Salary Range: 55,000 - 65,000

Job Summary: The Intake and Eligibility Coordinator is responsible for managing all centralized intake, waitlist administration, and initial eligibility determinations for Public Housing and Housing Choice Voucher (HCV) programs.

This role ensures applicants are processed accurately, consistently, and in full compliance with HUD and State regulations, and agency policies before being referred to program staff or property management for final placement.

This position is critical to maintaining audit readiness, program integrity, and efficient leasing operations across the agency.

Responsibilities:

• Manage and maintain waitlists for Public Housing and HCV programs
• Process pre-applications and full applications
• Respond to applicant inquiries and provide status updates
• Conduct initial eligibility screenings in accordance with HUD and State regulations, and agency policies
• Verify income, assets, household composition, and preferences (e.g., VAWA, homeless, HCV abatement)
• Process third-party verifications (EIV, employers, benefit agencies, etc.)
• Calculate annual income and determine program eligibility
• Correct deficiencies identified in file reviews
• Maintain centralized transfer request log (as aligned with your structure)
• Track and prioritize transfer applicants (emergency, administrative, etc.)
• Coordinate with property management on unit availability
• Serve as primary point of contact for applicants during intake process
• Conduct applicant briefings (group or individual)
• Communicate eligibility decisions, including denials and required documentation
• Coordinate scheduling of all informal hearings and grievance hearings across programs
• Prepare and distribute hearing notices in accordance with HUD regulations and agency policies
• Assemble and maintain complete hearing files, including: Eligibility documentation, Denial or termination notices, and supporting verification records
• Track hearing requests, outcomes, and timelines to ensure compliance

Qualifications:

• Bachelor’s degree in Public Administration, Urban Planning, Housing Management, or related fiel.
• Minimum 2 years of experience in affordable housing programs (Public Housing, HCV, LIHTC)
• Strong knowledge of Federal/State housing laws, HUD regulations, and LIHTC requirements
• Familiar with EIV, SAVE, income calculations and verification methods
• Excellent written and verbal communication
• Proficiency with Microsoft Office, SharePoint, and housing software (e.g., PHA-Web)