Customer Service Manager

Customer Service Manager Position Summary The primary function of customer service manager is to oversee the customer service. The ideal candidate should thrive in a fast-paced, hands-on environment. Duties & Responsibilities Ensure that customers are greeted warmly and determine problems, orders or other reasons for calling. Ensure that customer questions are answered and assist if additional product and sales information is needed. Oversee that sales orders are completed on time. Develop product knowledge to assist customers with purchases. Ensure showroom is clean and properly stocked. Basic Qualifications High school diploma or GED equivalent. Ability to self‑manage, show initiative and be comfortable meeting the public. Be a team player, demonstrate attention to detail and have good organizational skills. Bilingual English/Spanish. Exceptional computer skills with the ability to learn and navigate various company related software. Core Competencies Strive to do the right thing by displaying trust and integrity. Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives, and demonstrating a positive and humble attitude. Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done. Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members. Help champion an inclusive working environment by: Empowering others to bring their full selves to the workplace. Celebrating, welcoming, and valuing the different backgrounds and experiences that make up our workforce. Recognizing that all team members are valued, regardless of race, background, tenure, or title. Ability to self-manage, show initiative, be proactive, and drive results. Communicate professionally, both verbally and in writing to coworkers and customers. Identify skill gaps, lead training programs, and empower agents to de-escalate calls. Maintain high team morale and reduce agent burnout in stressful environments. Plan staffing levels, anticipate seasonal volume, and manage departmental budgets. Design workflows, manage sales order routing, and set departmental processes. Physical Requirements Must be able to remain in a stationary position in an office environment: 70%. Will frequently move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in these situations. Required Cognitive Skills Must be able to problem solve and prioritize tasks. Must be able to manage stress depending on deadlines and ongoing projects. Must be able to multitask. Must be able to receive and analyze information. Must be able to quickly communicate solutions if problems occur. Must be able to demonstrate a high degree of sound judgement and initiative. Benefits & Perks Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs All benefits subject to eligibility. EQUAL OPPORTUNITY EMPLOYER As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. Job Location Ames Tool Corporation – Suwanee 1327 Northbrook Parkway Suite 400 Suwanee, GA 30024 This job description is subject to change at any time. #J-18808-Ljbffr