Regional Director of Operations

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

The Regional Director of Operations will lead and oversee Career Team’s WIOA operations in Washington State with the potential to manage additional cities and projects as the organization continues to grow. This position is pivotal in driving the execution of the strategic plan within the region, ensuring excellence and integrity in workforce development initiatives. The ideal candidate will possess a deep understanding of Workforce Development, encompassing core programs, business strategies, and the broader operational landscape. As a key member of the Corporate Management Team, the Regional Director will champion performance, inspire innovation, and uphold accountability across all areas.

While the Regional Director of Operations role is a remote role, the desired candidate must be able to successfully oversee operations and travel to Our Washington locations in Seattle, Spokane and Portland.

Career TEAM also Offers a Competitive Total Rewards Package Including:

• 401k with a generous employer match;
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• Disability insurance;
• Basic life insurance offered to all employees with an opportunity to purchase options for the family;
• Supplemental insurance.

Your Impact on Career Team's Success:

• Oversees all operations to include successful implementation of workforce operations, company policies and procedures, quality assurance, and financial initiatives. Ultimately responsible for the day-to-day operations including financial, internal quality outcomes, external quality outcomes and customer relationships;
• Oversees the development of the annual operating and capital budgets for each location and ensures expenses comply with budget constraints and revenue meets or exceeds budgeted goals;
• Develops and maintains contact with current funding sources, potential funding sources and, if applicable, local and state legislators and political leaders;
• Ensures locations are compliant with client/funding source and regulatory requirements, Company and Corporate policies and procedures;
• Ensures the provision of quality service consistent with applicable laws/regulations and corporate policies/guidelines/standards. Oversees and participates in quality assessment and performance improvement activities;
• Supervisor of local Executive Directors;
• Responsible for market growth in assigned region;
• Approves bid/contract development and submission, as necessary;
• Ensures implementation of corporate initiatives and directives;
• Approach each day and task with a "ZAG" mindset;
• Other duties and projects as needed.

Ideal Qualifications for this Role Include:

• Bachelor Degree;
• A minimum of five years experience with the proven ability to effectively manage systems, processes, and people;
• Experience in Workforce Development preferred;
• Five plus years of supervisory experience;
• Demonstrates the experience or ability for strategic development and management at an executive level;
• The ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient maintain a high-level of confidentiality;
• Knowledge about the local region and relevant partners (preferred);
• The capability to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism;
• The ability to maintain confidentiality at all times, handle personnel matters effectively, and handle employee and personnel inquiries with sensitivity, tact and diplomacy;
• Able to travel locally and within the assigned region;
• A Valid Driver’s License.

Travel: Up to 20% regional travel is expected.

Salary: $110,000 - $125,000 with the opportunity to earn a performance incentive.

Position Type: Salaried, Exempt

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information , such as your full name, gender, date of birth, and signature; Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information , such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers , such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information , such as banking details, tax information, payroll information, and withholdings; Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information , such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information , such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data , such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.