Service Coordinator

Location Marietta, GA – Onsite Responsibilities Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (startups/repairs, warranty, maintenance). Handle customer inquiries and route technical questions to the appropriate resource. Track time and attendance for technicians. Coordinate job startups and maintain communication with the customer regarding scheduling and follow‑up on jobs in progress or completed. Invoice and bill customers. Assist with local office AP/AR functions and follow up with customers to ensure payment has been received. Coordinate warranty administration, parts orders, and track shipments. Answer phones and greet customers while maintaining professional and courteous contact. Assist new hires with completing new‑hire paperwork, including employer required sections of forms (I‑9), and ensure submission to Human Resources on the first day of employment. Maintain OSHA logs. Enter and maintain information in the Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes. Ensure timely close‑out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job. Gather local prevailing wage rate and submit hours worked by technicians on PW jobs to Human Resources. Maintain filing for office equipment (copier, telephone, fax, etc.). Provide initial notification of Workers Compensation claims to the insurance carrier. Qualifications High School Diploma or GED. 2–4+ years of related experience in a mechanical, electrical, or plumbing service field. Bachelor’s degree may be considered in lieu of work experience. Experience working with HVAC technicians (preferred). Experience with Astea and/or other service tracking software. Proficient knowledge of Microsoft Office Suite. Benefits Multiple medical insurance plan options, including dental and vision insurance. 401(k) retirement plan with employer match. Paid time off and company paid holidays. Paid sick time in accordance with federal, state, and local law. Tuition reimbursement after 6 months of continuous service. Work visa sponsorship is not available for this position. Compensation The typical hourly pay rate for this position ranges from $23.65 – $37.69 in Georgia. #J-18808-Ljbffr