Mortgage Fulfillment Specialist I

Primary Location: Grand Rapids, MI

Employee Status: Full-Time

Workplace Type: Fully On-Site

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:


The Mortgage Fulfillment Specialist I role is primarily responsible for the tracking, payment and research of escrow items (taxes, insurance, PMI) for LMCU's Mortgage portfolio. This role also provides support to the Mortgage Servicing phone queue while demonstrating PRIDE Culture, The Five Star Service Promise and adhering to investor, federal and state regulation.

What you'll do:

• Tracking/paying escrow items (taxes, insurance, PMI) to ensure timely payment and protection of LMCU's interest in each property.
• Answering Member inquiries about their mortgage or HELOC accounts via Mortgage Servicing phone queue, while adhering to the five star service promise,
• demonstrating PRIDE Culture and staying compliant with investor, federal and state regulation.
• Researching escrow items (including but not limited to: insurance discrepancies, tax delinquencies, annual escrow disclosure items) to resolve internal and
• external member inquiries.
• Responding to/processing escrow change requests, such as addition or removal of an escrow account, ensuring all necessary documentation is obtained while
• staying compliant with investor, federal and state regulation.
• Daily servicing functions (including, but not limited to: processing loan payments and payoffs, updating/maintaining servicing system, answering email or LiveChat
• requests for mortgage information)
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.

What you'll bring:

• One to three years of similar or related experience.
• Working knowledge of Symitar, Interlinq, Freddie Mac ServiceLoans and Fannie Mae SURF.

What you'll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at: View email address on click.appcast.io


If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.

LMCU is an Equal Opportunity Employer