Systems Support Engineer

Sr Lab System Support EngineerSr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.Roles & ResponsibilitiesLab System Lifecycle Management: Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning Ensure compliance with SDLC CSV GxP and regulatory standards Handle system upgrades patching backup archival and audit readinessLab System Vendor Handling: Act as point of contact for vendors for installation support and issue resolution Coordinate maintenance upgrades and ensure SLA and regulatory compliance Manage vendor deliverables documentation and escalation handlingLab System Business Process Understanding in Pharmaceutical Regulatory Environment. Understand lab workflows and align systems with business and regulatory requirements. Ensure compliance with GLP GMP GxP and data integrity standards Collaborate with QA IT and lab teams to support audits and process improvementsKey Skills & ExpertiseGood Knowledge and understanding on the GXP.Good knowledge of Computer System Validation.Good understanding of laboratory instruments and analytical techniques.Familiarity with lab software systems.Strong problem-solving and communication skills.Ability to work in a regulated environment and follow SOPs.Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.Job DutiesProvide first-level hands & feet support for laboratory software systems and instrument integration platforms.Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).User Management Activities (E.g: User Creation, Modification & Deletions etc.)Hardware related PC/Network – Coordination with Desktop support teamVendor communications, coordination during the System Hardware failures & any other MaintenancesBackup of the Standalone and Benchtop systems on regular basisApplication Software upgrades on the standalone systems.Onboarding and off boarding Lab systemsMonthly patching coordination.Backup & Restoration for the Lab systemsLac/es ConfigurationUpdate SOPs/ WIsAssist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.Help maintain audit trails and support data archival processes.Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.Ensure systems are validated and maintained according to SOPs and validation protocols.Work closely with lab analysts, QA, and IT teams to resolve system-related issues.Participate in cross-functional meetings to improve lab workflows and system performance.Support Audits Queries from the LAB IT side.Education: Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field. 8+ years of experience in a laboratory or IT support role.