Information Technology Support Technician

Job Description

Job Description

About Blue Grass Airport:

At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety, service, and genuine Kentucky hospitality. Located in Lexington, Kentucky, Blue Grass Airport connects central and southeastern Kentuckians to the world while serving as a welcoming gateway for visitors to our region. Each year, more than 1.6 million passengers rely on our team to help them experience their travels with ease.

The work we do matters -- strengthening the local economy and creating positive first and last impressions for our community. At Blue Grass Airport, you're not just building a career -- you're helping connect people, businesses, and opportunities every day.

About the Position:

The IT Field Support Technician plays a critical role in maintaining the operational efficiency of an organization's IT infrastructure. This position is responsible for working the IT tickets queue and helping users resolve technology issues. This position also troubleshoots and resolves routine issues independently while escalating more complex problems to senior IT staff.

This is not a desk-only position. There will be ongoing work throughout airport facilities installing, relocating, repairing, and maintaining technology equipment. The position also provides administrative support for the IT department.

About the Benefits:

The airport has been the recipient of awards such as the 2025 Top Benefits Award from Mployer, the industry-standard for employee benefit plan rating. This award is based on an in-depth, data-driven evaluation of an employer’s benefit offerings across multiple categories. It recognizes the airport’s competitive benefits package as surpassing standards compared to other employers that are similar in industry, region and size and is a reflection of how the airport strives to support its team.

The airport believes that the best people create the best workplace, and in return offers competitive pay and an extremely generous benefits package, including retirement, medical, dental, vision, life, short and long-term disability, paid time off, paid family medical leave time, on-site gym with professional workout equipment, cell phone allowance, tuition reimbursement, and more.

Please review the attached job description for job duties, qualifications, working conditions, physical requirements, and special requirements.