Desktop Support Technician

Job Description

Job Description

Hydraulics International, Inc. (HII) is seeking a knowledgeable and customer-focused Desktop Support Technician to provide end-user technical support, maintain desktop and laptop systems, support Microsoft 365 services, and assist with cybersecurity and compliance initiatives.

This position supports approximately 250 users across four company locations operating within a single Active Directory domain environment. The Desktop Support Technician will work closely with the IT and Information Security teams to support compliance with NIST SP 800-171, DFARS, CMMC Level 2, and company cybersecurity policies.

Essential Duties and Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktop computers, laptops, mobile devices, printers, and related peripherals.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Install, configure, maintain, and support Windows 10 and Windows 11 workstations.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
• Configure and troubleshoot VPN access, DUO Multi-Factor Authentication (MFA), and remote-access technologies.
• Perform employee onboarding and offboarding activities, including account provisioning, access changes, and equipment deployment or collection.
• Document incidents, service requests, troubleshooting activities, and resolutions in the ticketing system.
• Create, modify, and disable user accounts in Active Directory.
• Manage security groups, distribution groups, and Microsoft 365 licenses.
• Support password resets, account lockouts, and MFA enrollment.
• Assist with Exchange Online mailbox administration.
• Support Microsoft Intune and endpoint-management initiatives.

Hardware and Asset Management

• Deploy, configure, maintain, and troubleshoot desktop computers, laptops, monitors, docking stations, printers, and mobile devices.
• Maintain accurate hardware and software inventory records.
• Coordinate warranty repairs, equipment replacements, and vendor support.
• Assist with IT asset lifecycle management, including deployment, maintenance, replacement, and disposal.

Network and Infrastructure Support

• Troubleshoot LAN, WAN, Wi-Fi, VPN, and general network-connectivity issues.
• Support network printers, switches, and wireless access points.
• Identify and escalate complex server, network, and infrastructure issues to senior IT staff.

Cybersecurity and Compliance Support

• Follow all company cybersecurity policies, standards, and procedures.
• Assist with NIST SP 800-171, DFARS, and CMMC Level 2 compliance activities.
• Support vulnerability remediation and required security-configuration standards.
• Assist with endpoint protection, log collection, and audit-evidence gathering.
• Maintain compliance documentation, technical records, and system records as assigned.
• Participate in required security-awareness and compliance-training activities.

Documentation

• Maintain technical documentation, standard operating procedures, and knowledge-base articles.
• Document workstation configurations, troubleshooting procedures, system changes, and support activities.
• Ensure documentation is accurate, current, and maintained in accordance with company standards.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• Three to five years of desktop-support experience within a Microsoft Windows environment.
• Experience supporting Microsoft 365 and Active Directory.
• Experience troubleshooting Windows operating systems and Microsoft Office applications.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience supporting users across multiple company locations.
• Strong customer-service, communication, organizational, and problem-solving skills.
• Ability to communicate technical information clearly to users with varying levels of technical knowledge.
• Ability to manage multiple service requests and priorities in a timely and professional manner.

Preferred Qualifications

• Experience supporting users within a manufacturing environment.
• Experience with NIST SP 800-171, DFARS, CMMC, or other cybersecurity and regulatory-compliance frameworks.
• Experience with Microsoft Intune, Microsoft Entra ID (Azure AD), and Exchange Online.
• Familiarity with DUO MFA, Veeam, SharePoint Online, and endpoint-security solutions.
• CompTIA A+, Network+, Security+, or applicable Microsoft certifications.

Technical Environment

• Single Active Directory domain.
• Four company locations.
• Approximately 250 users.
• Microsoft 365 environment.
• Compliance requirements include NIST SP 800-171, DFARS, and CMMC Level 2.
• Occasional travel between company locations may be required.

Work Environment and Physical Requirements

This position operates primarily in an office and manufacturing environment. The employee may occasionally be required to enter production areas and must follow all applicable safety requirements, including wearing appropriate personal protective equipment.

The position may require prolonged periods of sitting, standing, walking, bending, and working at a computer. The employee must be able to install, move, and transport computers, monitors, printers, and other IT equipment, with or without reasonable accommodation.

Compensation and Benefits

Salary Range: $25-$30 per hour

HII offers a competitive compensation and benefits package, including:

• Medical, dental, vision, and life insurance
• 401(k) retirement plan
• Paid time off

Organization Description

Hydraulics International, Inc. (HII), headquartered in Chatsworth, California, is a leading supplier of integrated products, services, and support to military, aviation, commercial, and industrial customers, as well as government agencies and prime contractors worldwide.

Focused on defense and commercial technology, HII designs, manufactures, and supports a broad range of systems used across more than 100 industries, including mission-critical and military sustainment applications. Our extensive engineering and manufacturing capabilities allow us to produce highly sophisticated products using advanced technology and state-of-the-art equipment.

HII’s corporate, engineering, and manufacturing facilities are located in Chatsworth, California, and Forsyth, Georgia.

Hydraulics International, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

HII is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and employment process.

Organization Description:

HII headquartered in Chatsworth, California, U.S.A., is a leading supplier of integrated products, services and support to military forces, aviation and commercial industries, Government agencies and prime contractors worldwide. Focused on defense and commercial technology, the Company develops manufactures and supports a broad range of systems for over one hundred industries as well as mission critical and military sustainment requirements worldwide. We are extremely proud of the fact that our extensive design capabilities enable us to produce the most sophisticated units known to today's technology.

Our corporate, engineering and manufacturing facilities, located in Chatsworth, CA and Forsyth, GA, encompass over 625,000 sq. feet. Our manufacturing facility is equipped with the latest state-of-the-art equipment such as CNC lathes and mills, computerized tube bending, and automatic press brake and programmable punch press, laser topography scanners, and other quality verification devices.

HII has combined the greatest talent, skill, and equipment to best service our customers' demands.

HII is an Equal Employment Opportunity Employer and strictly prohibits discrimination and harassment against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination and harassment against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including physical, emotional, and mental health), or status as a protected veteran.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact View phone number on us.fitly.work for assistance.