Delivery Senior Consultant, Salesforce Techno-Functional

Position Summary Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Work You’ll DoAs a US Delivery Center Senior Consultant Package Configuration and Integration Solutions on the team, you will: Lead stakeholder discovery sessions and translate business needs into clear requirements, user stories, process flows, and solution designs.Configure Salesforce capabilities, including objects, automation, security, reports, dashboards, and user experiences.Partner with architects and technical teams on integrations, data migration, custom development, and scalable solution design.Support Agile delivery through backlog refinement, testing, deployment, release management, and issue resolution.Drive user adoption through training, documentation, process improvement, and stakeholder communication. The successful candidate would possess these skills: Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationships Ability to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanor Ability to meet deadlines• Ability to provide clear guidance to othersThe TeamDeloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte’s scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.QualificationsRequired:Bachelor’s degree4+ years of Salesforce consulting, implementation, or administration experience.Experience serving as a liaison between business stakeholders and technical delivery teams.Strong knowledge of Salesforce configuration and declarative automation.Experience with requirements management, process mapping, user stories, and acceptance criteria.Understanding of Salesforce data model, security model, integrations, and deployment practices.Experience with Agile delivery methodologies and tools such as Jira or Azure DevOps.Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Ability to travel 10 - 50%, on average, based on the work you do and the clients and industries/sectors you serveDelivery Center Location & Travel Requirements:Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project locationTravel Requirement: Maximum of 10% overnight travel for client or project purposesRelocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 368756 Job ID 368756 Package and Technology Enablement | Package Configuration and Integration Solutions