Residential Program Supervisor

Job Description

Job Description

BrightPath Human Services is seeking an experienced and compassionate Residential Program Supervisor to oversee a one-person specialized residential program. This position is ideal for a strong leader with extensive direct care experience who can provide consistent, person-centered support while guiding staff in maintaining a safe, stable, and therapeutic environment.

The Residential Program Supervisor will provide hands-on support, supervise direct support professionals, coordinate daily program operations, and ensure services are delivered in accordance with the individual’s support plans, organizational policies, and applicable regulations.

Key Responsibilities

• Oversee the daily operations of a one-person specialized residential program.
• Provide direct care and hands-on support as needed.
• Promote the individual’s safety, independence, dignity, and community participation.
• Ensure staff consistently follow the Individual Support Plan, Behavioral Support Plan, medical protocols, and other required plans.
• Supervise, coach, train, and support direct support professionals.
• Develop and maintain a stable, dependable, and well-trained staff team.
• Assist with staff scheduling and ensure appropriate coverage.
• Monitor the quality and timely completion of required documentation.
• Coordinate appointments, activities, transportation, and community outings.
• Recognize changes in the individual’s behavioral, emotional, or medical needs and communicate concerns promptly.
• Respond appropriately to behavioral or medical emergencies and follow established crisis intervention procedures.
• Collaborate with clinical, operational, medical, and administrative departments.
• Maintain compliance with Pennsylvania Chapter 6400 regulations and all BrightPath Human Services policies and procedures.
• Participate in meetings, training, on-call responsibilities, and other supervisory duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• At least five years of direct care experience, preferably supporting individuals with intellectual disabilities, autism, behavioral challenges, or complex support needs.
• NADSP Frontline Supervisor certification or the ability to obtain the certification within three months of employment.
• Demonstrated leadership qualities, including accountability, professionalism, sound judgment, dependability, and effective decision-making.
• Ability to lead by example and provide calm, consistent direction during challenging situations.
• Strong communication, organizational, documentation, and problem-solving skills.
• Ability to work collaboratively with staff, leadership, families, and members of the individual’s support team.
• Valid driver’s license and ability to meet organizational driving requirements.
• Ability to successfully complete all required background checks and employment screenings.

Preferred Qualifications

• Associate or bachelor’s degree in psychology, human services, social work, behavioral health, or a related field.
• Previous supervisory or team leadership experience in a residential or human services setting.
• Experience supporting individuals with significant behavioral or specialized support needs.
• Knowledge of Pennsylvania Chapter 6400 regulations, person-centered practices, and trauma-informed care.

Ideal Candidate

The successful candidate will be a confident, compassionate, and hands-on leader who understands that consistency is essential in a one-person specialized program. This individual must be able to build trust, maintain professional boundaries, hold staff accountable, and create a structured environment that supports positive outcomes for the person served.

BrightPath Human Services is an EEOC.