Senior Business Analyst

Help design the grid of the future. ISO New England’s System Operations Readiness team is seeking an enthusiastic candidate who can help ensure the reliable operation of the Bulk Electric System through efficient administration of the Wholesale Markets. The System Operations Readiness team provides support to the Control Room, Forecast & Scheduling Office, Outage Coordination, and Engineering groups by designing, testing, and analyzing the software and processes needed to operate the resources of the future. This includes the integration of distributed energy resources, energy storage, and a high penetration of renewable resources. Join us and be part of the exciting challenges facing the electric sector today and in the years ahead.What we offer you:Hybrid work environment - 3 days/week onsiteRelocationCompetitive compensation with a base salary + performance bonusRobust benefits package, including:Enhanced 401(k) and financial planning supportTuition reimbursement and professional development Wellness programs, including an onsite gymFree coffee at our onsite café Flexible work hoursEmployee Business Networks A stable, mission-driven workplace where your impact truly mattersHow you will make an ImpactCollaborate with IT, Project Management, Market Development, and System Operations to design and implement multi-year projects that impact the groups listed above.Develop clear, concise business requirements for existing and new software.Perform thorough testing and review proposed changes to departmental software and processes while identifying and mitigating gaps.Review existing software and processes used by the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement.Assist with the development of internal and external training materials related to major projects or derived from completed analytical findings.Support the ongoing refinement and revision of Operating Procedures and associated documentation based on changes to processes, tools, and software.What we are looking for Bachelor's degree in Business, Engineering, or a related fieldBasic knowledge of ISO New England System OperationsKnowledge of ISO New England Market Rules and ProceduresAbility to work effectively in a collaborative, team-oriented environmentStrong Interpersonal and communication skillsAbility to learn complex systems and quickly understand new software and toolsStrong analytical mindset with the willingness to ask questions and seek clarityDesired but Not RequiredFamiliarity with Confluence, Jira, or process documentationExperience involving documentation, requirement writing, or system analysisExperience writing test plans and performing system testingThis employer will not sponsor applicants for work visas for this position (ex: H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.).The expected salary range for this position is $105,000 - $140,000 per year. This role is also eligible for an annual performance bonus, comprehensive health insurance (medical, dental and vision), flexible spending and health savings accounts, a 401(k) plan with generous employer contributions and a student debt benefit, life and AD&D insurance, disability insurance, critical illness and hospital indemnity benefits, paid time off, paid leave, a wellness program, an employee assistance program and other great company perks.#LI-HYBRIDPayTypeSalary