General Manager | Boston

General Manager | BostonBoston, Massachusetts, United StatesAbout Blank StreetAt Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep readingAdd a Spark to the Ordinary…General Managers are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development.Who We're Looking ForExperience hiring, developing and managing hospitality teamsExperience managing inventory and supply chain orderingLove for coffee and customer serviceExperience working in a unionized environment is a plusStrong knowledge of specialty coffee, espresso and equipment is a mustStrong decision making and multi-tasking skillsStrong interpersonal communication skillsWhat You'll OwnCreate a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.Step in to cover scheduling gaps or time off in the store scheduleCreate and publish staff schedules according to state and local labor lawsReview and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on timeRecruit super star talent in collaboration with the People TeamOversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where neededEnsure coffee accreditations are handled on time for new employees in line with company standardsWork to maintain the very best team engagement scoresMaintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your teamOwn all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management SystemSpend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage productsEnsure the safety, cleanliness and presentation of your location in line with company policiesMaintain operational excellence achieving company standard scores and above via our auditing platformDevelop meaningful ties with neighborhood businesses and people to help grow local brand loyaltyBe a champion of your store's financial performance and peak business throughputGrow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same visionEnsure your location meets operations and product quality audit standards, quickly action any feedback to improveRequirements4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brandsFull Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)Benefits & Perks$70,000 - $80,000 annual salary.15 days of paid annual leave (on top of company-observed holidays and sick time)Three health plan options, with full coverage available for two employee-only tiers.Commuter benefitsParental leaveBereavement leaveExclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!Regular social outings with the teamFree Blank Street swag