Font Desk Associate

Benefits Employee discounts Opportunity for advancement Paid time off Responsibilities Welcome guests with a warm and professional attitude Complete guest check‑ins and check‑outs accurately and efficiently Answer phone calls, assist with reservations, and respond to guest questions Provide outstanding customer service and resolve guest concerns professionally Monitor and respond to guest requests and communication in a timely manner Maintain accurate cash handling and complete shift balancing procedures Assist with maintaining a clean, organized, and welcoming lobby area Communicate important information with other departments and the overnight team Follow Marriott brand standards and hotel policies Qualifications Previous hotel or customer service experience preferred Strong communication and problem‑solving skills Ability to multitask in a fast‑paced environment Professional appearance and positive attitude Must be reliable and able to work the 3 PM–11 PM shift, including weekends and holidays as needed #J-18808-Ljbffr Fairfield Inn Nashville