Systems Development Engineer

Systems EngineerAmazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.We're looking for a Systems Engineer to operate and improve the OTA rollout process that delivers software updates to millions of Customer Terminals in the field. You'll be hands-on with every release — preparing rollout plans, monitoring deployments, triaging field issues, and ensuring CTs across all hardware variants receive the right updates safely.This role is ideal for someone who thrives in operational environments where attention to detail and methodical execution directly impact customer experience. You'll develop deep expertise in CT fleet behavior, firmware compatibility, and large-scale deployment operations.Key job responsibilities:Execute OTA rollouts end-to-end, preparing rollout plans, configuring device targeting and eligibility rules, staging deployments, and monitoring progress through GAManage variant-aware rollout execution, ensuring each CT hardware variant and firmware branch receives compatible updates in the correct sequenceMonitor fleet health during rollouts, tracking success/failure rates, device telemetry, and key health indicators, and escalating anomalies per established runbooksTriage deployment failures and stalled updates, diagnosing root causes (connectivity issues, firmware incompatibilities, crash loops) and coordinating resolution with firmware and operations teamsMaintain and improve rollout runbooks, SOPs, checklists, and go/no-go decision criteriaManage fleet segmentation, maintaining canary groups, beta rings, and hold-back cohorts, and updating cohort definitions as the fleet evolvesBuild and maintain operational dashboards and reports for rollout status, fleet coverage, and update adoption metricsAutomate repetitive operational tasks, scripting rollout preparation, health checks, and reporting to reduce manual toil and human errorParticipate in on-call rotation for OTA operations and contribute to post-incident reviews