Senior Manager - Global Business Systems

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

Position Summary

We are seeking a strategic and results-driven Senior Manager, Global Business Systems to lead the vision, governance, optimization, and delivery of enterprise business applications supporting global operations. This role is responsible for managing the organization's business systems portfolio, including Microsoft Dynamics 365 ERP, CRM, HRIS, and other enterprise applications.

The Senior Manager will partner closely with business and technology leaders to align systems strategy with organizational goals, drive digital transformation initiatives, improve operational efficiency, and ensure the effective delivery of business technology solutions worldwide.

Key Responsibilities

• Develop and execute the global business systems strategy and roadmap for the company’s core applications globally.
• Lead a team of business systems analysts, architects, administrators, and technical leads.
• Partner with executive and business leaders to identify technology opportunities and process improvements.
• Oversee the implementation, enhancement, integration, and support of enterprise applications.
• Manage global business systems projects, priorities, budgets, and resources.
• Establish governance, standards, and best practices for enterprise systems.
• Drive adoption of automation, analytics, AI, and digital transformation initiatives.
• Ensure system reliability, scalability, security, and compliance.
• Manage relationships with software vendors, implementation partners, and service providers.
• Develop KPIs and performance metrics to measure business value and operational effectiveness.
• Lead change management, communication, and user adoption efforts for strategic initiatives.

Qualifications

• Bachelor’s degree in information systems, Computer Science, Business Administration, Engineering, or related field.
• 8+ years of progressive experience supporting enterprise business applications.
• 5+ years of leadership experience managing teams, programs, or business technology functions.
• Experience leading global or multi-regional business systems environments.
• Strong understanding of ERP, CRM, and HRIS enterprise platforms.

Preferred Qualifications

• Bachelor’s degree or Master’s Degree in (MBA, Information Systems, Technology Management, or related field).
• Microsoft Dynamics 365, PMP, ITIL, Agile, Scrum, or Change Management certification.
• Experience leading digital transformation and enterprise modernization initiatives

Key Skills

• Enterprise Applications & Business Systems
• Microsoft Dynamics 365 / ERP / CRM / HRIS Platforms
• Business Process Optimization
• IT Business Partnership
• Program & Portfolio Management
• Digital Transformation
• Data & Analytics Strategy
• AI & Automation Enablement
• Vendor & Contract Management
• Financial & Budget Management
• Change Management
• Cross-Functional Leadership
• Executive Communication
• Strategic Planning

Decision-Making Authority

• Establishes priorities and roadmaps for enterprise business systems.
• Approves business system enhancements, integrations, and technology solutions.
• Makes resource allocation and staffing decisions within approved budgets.
• Determines governance standards, support models, and operational processes.
• Recommends enterprise application investments and modernization strategies.
• Influences business process transformation and digital innovation initiatives.
• Escalates significant financial, security, compliance, or enterprise architecture risks as appropriate.
• Serves as the primary leader and decision-maker for the organization's global business systems portfolio.

Why Join Us?

This leadership role offers the opportunity to shape the future of enterprise technology by driving global business systems strategy, enabling digital transformation, and delivering technology solutions that improve productivity, collaboration, and business performance across the organization.

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What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family’s needs
  • HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
  Company-paid benefits
  • Basic Life, AD&D
  • Short-Term and Long-Term Disability insurance
  • Employee Assistance Program (EAP)
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits
• And much more