Digital Ecommerce Manager

Note to applicants This exciting opportunity, with a generous benefits package, is an in‑office position with operational hours M‑F between the hours of 8:00 am‑4:30 pm. This position is full‑time and on‑site at our office in Valencia, CA. Who We Are Sunco.com is a leading online lighting retailer headquartered in Valencia, CA. Thanks to our amazing and talented employees, we are proud to be one of the largest online lighting retailers in the US. We deeply value our collaborative, open, and people‑first culture and are invested in making Sunco a positive place where our team members thrive every day. With our new state‑of‑the‑art distribution center in Georgia, we continue to expand our reach and enhance our ability to serve our customers with excellence and efficiency. Join us and be part of a dynamic team that is lighting the way to a brighter future. What We Do We light up the world, literally. Customers have chosen Sunco to provide millions of LED lights and trust us for our exceptional customer service, eco‑conscious product expertise, and unmatched value. About the Role Due to space constraints, responsibilities are listed below. What You’ll Do Manage day‑to‑day ecommerce website operations and related digital systems. Oversee website updates, checkout functionality, payment settings, tracking, apps, integrations, and platform configurations. Coordinate with developers, agencies, designers, and internal teams to implement enhancements and resolve issues. Monitor website performance, mobile responsiveness, customer‑facing bugs, tracking issues, and site reliability. Ensure websites are user‑friendly, mobile‑optimized, visually consistent, and aligned with brand standards. Understand the impact of themes, apps, integrations, tracking, and platform changes on performance and customer experience. Lead ecommerce and website projects from planning through launch. Create project briefs, requirements, timelines, QA plans, testing procedures, launch plans, and post‑launch reviews. Coordinate cross‑functional teams and external partners. Translate business needs into functional and technical requirements. Manage priorities, risks, dependencies, budgets, approvals, and deliverables. Conduct testing before and after launches to ensure successful implementation. UX/UI & Customer Experience Apply UX/UI best practices to improve the online shopping experience. Identify and resolve friction points across navigation, product pages, forms, cart, checkout, mobile experience, page speed, and trust signals. Use analytics and behavior tools (GA4, Shopify Analytics, Hotjar, Microsoft Clarity, etc.) to identify improvement opportunities. Support A/B testing, landing page optimization, checkout improvements, and mobile enhancements. Recommend data‑driven improvements that enhance usability, conversion, and customer satisfaction. Visual Design & Brand Consistency Ensure all website updates align with brand guidelines, including colors, typography, imagery, layout, tone, and overall presentation. Review pages, banners, forms, popups, and assets before launch. Coordinate with creative and marketing teams to ensure accurate implementation. Identify visual inconsistencies and usability issues that may impact trust or conversions. Technical Coordination & Ecommerce Systems Serve as the business‑side owner of ecommerce technology, website improvements, and integrations. Maintain working knowledge of ecommerce platforms (Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce, Salesforce Commerce Cloud, etc.). Communicate effectively with developers and vendors, evaluate technical recommendations, and ensure solutions support business objectives. AI & Workflow Improvement Explore practical uses of AI and LLM tools to improve productivity, documentation, research, QA, planning, reporting, troubleshooting, and process development. Identify opportunities to reduce repetitive work and improve communication and efficiency. Understand AI limitations and apply sound judgment when using AI‑generated outputs. Maintain curiosity and willingness to experiment with emerging AI tools and workflows. Monitor conversion rate, traffic, revenue, checkout performance, customer behavior, and campaign effectiveness. Use tools such as GA4, Shopify Analytics, Looker Studio, Search Console, Hotjar, and Microsoft Clarity. Ensure tracking, pixels, UTMs, and conversion events function properly. Identify data gaps and coordinate technical fixes. Prepare business‑focused performance reporting and recommendations. Support marketing teams by ensuring landing pages, tracking, forms, checkout flows, and campaign assets are functioning correctly before launch. Understand how website performance impacts marketing effectiveness. Assist with campaign execution from a website, UX, and technical perspective. Marketing expertise is helpful but not required. Manage relationships with agencies, developers, SaaS providers, platform support teams, and vendors. Review scopes, timelines, deliverables, budgets, and launch requirements. Hold vendors accountable for quality, documentation, QA, and communication. Escalate issues when expectations are not met. Ecommerce Operations & Troubleshooting Support resolution of issues related to checkout, payments, shipping, taxes, customer accounts, integrations, tracking, and website functionality. Coordinate with operations, finance, customer service, marketing, and technical teams during incidents. Maintain documentation, troubleshooting guides, QA procedures, and platform settings. Respond quickly to customer‑facing issues affecting sales or user experience. Required Qualifications 5+ years in ecommerce, website operations, digital commerce, or ecommerce project management. Experience managing ecommerce websites and digital projects. Hands‑on experience with major ecommerce platforms. Strong project management, stakeholder management, QA, and launch planning experience. Knowledge of ecommerce technologies, integrations, analytics, tracking, checkout systems, and customer journey optimization. Strong UX/UI understanding and visual design judgment. Experience using analytics and behavior tracking tools. Strong troubleshooting and problem‑solving abilities. Interest in AI tools and workflow improvement. Benefits At Sunco, we pride ourselves on offering a comprehensive benefits package designed to support the well‑being and professional growth of our team members. Comprehensive Health and Wellness Coverage: Enjoy peace of mind with our extensive health insurance plans, which include medical, dental, and vision coverage. 401(k) with Company Match: Secure your financial future with our 401(k) plan, featuring a competitive company match to help you save for retirement. Flexible Spending Accounts (FSAs): Take advantage of FSAs to manage out‑of‑pocket healthcare and dependent care expenses efficiently. Time Off Policy: We believe in the importance of work‑life balance and provide a generous time off policy, including paid vacation, holidays, and sick leave. Employee Assistance Program (EAP): Access confidential counseling and support services for personal and professional challenges. Team Building Activities: Engage in weekly challenges, weekly Wellness Walks, regular team‑building activities, and quarterly company outings to foster a strong sense of community. Job Type Full‑time, Exempt Compensation $110,000 - $120,000 Annually Disclaimer This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to accurately reflect the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EEO Statement Sunco Lighting Inc. provides equal employment opportunities to all employees and applicants for employment and complies with Ban the Box laws, which prohibit us from inquiring about an applicant's criminal history until after a conditional job offer has been made. We also prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Privacy Notice Sunco values privacy as a top priority. To understand more about the data we collect and process as part of our application, please view our Sunco Privacy Notice. #J-18808-Ljbffr SUNCO