Customer Service Representative
Dewittvets
- # Customer Service RepresentativeApply: MVPC - San Diego, CA: Part time: Posted Yesterday: JR109307Key Responsibilities:Client Communication & Scheduling:• Answer calls and emails promptly with professional, friendly service• Schedule appointments based on client needs and veterinarian availability• Use technology to send appointment reminders, confirmations, and follow-upmessages to keep clients informed and their pets' care on track• Make outbound calls to re-engage lapsed clients and encourage them toschedule appointmentsClient Relations & Customer Service:• Greet clients warmly and ensure a positive experience throughout their visit• Use active listening to gather important medical information and triage inquiries,directing more complex questions to the medical team• Demonstrate empathy in all interactions, especially when dealing with upset oremotional clients, while maintaining a calm and professional demeanor• Promote current promotions and campaigns, keeping clients informed aboutspecial offers, services, and initiativesManaging Patient Information & Technology:• Update client and patient records in our practice management system withaccuracy and efficiency• Process billing transactions, including credit card payments, digital payments,financing options, and insurance claims• Maintain organized records of client communications and appointments tostreamline operationsSupport the Medical Team & Practice Operations• Provide clients with accurate post-visit instructions, including medicationschedules and follow-up care• Help maintain a clean, organized reception area and assist with daily practiceoperations as needed• Inform clients about the services offered, preventive care options, and how theycan conveniently book appointments online or shop for pet products throughour online storeQualifications:• High school diploma or equivalent required• Excellent communication skills and a strong desire to provide compassionate,client-focused service• Prior customer service experience, preferably in a veterinary or medical setting• Basic proficiency with technology, including scheduling software and onlinecommunication platforms• Strong organizational skills and the ability to handle multiple tasks efficiently,even during busy periods.• Ability to lift up to 40 pounds independentlyCompensation: $20-$21/hrAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.
- J-18808-Ljbffr Dewittvets
Vacancy posted 2 days ago
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